Christopher Higgins

Christopher Higgins Email and Phone Number

Software QA Manager @ MissionStaff
philadelphia, pennsylvania, united states
Christopher Higgins's Location
Whitehall, Pennsylvania, United States, United States
Christopher Higgins's Contact Details

Christopher Higgins personal email

n/a
About Christopher Higgins

Summarizing all of my skills in one paragraph is quite a challenge. My career started in IT Support working with high volume CRM/SFA companies. While working in IT, I was heavily exposed to the SDLC. While not involved with the teams at the time, I was able to learn quite a bit about methodologies, project management, & best practices. After discussing my career path with a close friend, who happened to be a QA automation specialist. He suggested manual QA testing, and I took to it like a duck to water. My skills from IT allowed me to not only identify defects in the code but also provide troubleshooting, steps to reproduce, and any information which could help the development team determine root cause. My ability to comprehend high level code and architecture made it effortless to explain potential issues in a way that both development and Program Management teams could understand.As my career progressed, my skills as a tester and leader grew rapidly. I was quickly identified as a candidate for advancement due to my ability to think strategically and logically while keeping the task at hand in mind. I was promoted to QA lead and assigned a team with both US and India resources. I have no issue rolling up my sleeves and jumping in with the testers to help ensure a successful deployment. When there is a problem with QA, the business analysts and developers know they can come to me for a swift resolution. I am seeking new opportunities to grow my skills while helping your company achieve their goals. My easy going personality allows me to easily integrate into any team. I am a down to earth person who believes there is no such thing as a problem, only a solution. My personality coupled with my technical, troubleshooting, and leadership skills leads to the success of any team I am working with.

Christopher Higgins's Current Company Details
MissionStaff

Missionstaff

View
Software QA Manager
philadelphia, pennsylvania, united states
Website:
missionstaff.com
Employees:
78
Christopher Higgins Work Experience Details
  • Missionstaff
    Senior Software Quality Assurance
    Missionstaff Jun 2021 - Present
    Philadelphia, Pennsylvania, United States
    Since 2003, MissionStaff has been a trusted provider of IT and Creative talent to corporate clients nationwide. Our singular purpose: connecting every client to the talent they need to accomplish their goals.
  • Sequential Technology International
    Sr. Client Support Analyst
    Sequential Technology International Mar 2017 - Dec 2020
    Bethlehem, Pa
    • Proactively reviewed and implemented new SDLC processes for improvement opportunities• Maintained an excel product catalog with cells containing JSON blobs• Troubleshoot production issues reported by various clients• Identified client issues via data analysis while compiling findings in pivot tables for a larger audience• Assisted other solution architects with creative solutions to complex problems• Identified gaps in reporting, testing, processes, and assisted teams in closing gaps
  • Synchronoss Technologies
    Software Qa Manager
    Synchronoss Technologies Jul 2014 - Dec 2016
    Bethlehem, Pa
    • Proactively reviewed and implemented new SDLC processes for improvement opportunities• Migrated QA division from internal test case tracking tool to Zephyr for Jira• Created multiple action plans that were put in place should need for mitigation arise• Implemented global restricting of entire QA strategy across multiple teams in and outside the US• Implemented Agile Methodologies across multiple teams• Developed & implemented action plan to train manual testers in Selenium automation testing• Revised QA reporting process based on feedback from stakeholders to provide meaningful data which reduced daily meetings
  • Synchronoss Technologies
    Software Qa Team Lead
    Synchronoss Technologies Oct 2010 - Jul 2014
    • Managed multiple projects & teams in a fast-paced atmosphere• Managed processes associated with new hire initiatives and employee retention efforts • Coordinated multi-team status into consolidated reports and information for communication with internal/external stakeholders• Provide direction and support to all testing resources• Successfully lead multiple onboardings of clients to the companies device activation platform
  • Synchronoss Technologies
    Software Qa Analyst Ii
    Synchronoss Technologies Aug 2009 - Oct 2010
    United States
    • Created test cases based on requirements, use cases, and previous defects to maximize testing coverage • Performed adhoc testing outside scope of the release to identify defects• Tenaciously monitored test cases added to the regression suite to ensure only meaningful test cases were included• Proactively reviewed testing processes for improvement opportunities • Created & organized a sample XML repository based on production examples to reduce wasted time troubleshooting malformed XML• Frequently recognized for identifying showstopper bugs in the requirements before software development was approved• Proactively ensured every project and release was successful
  • Mmorpg.Com
    Freelance Writer
    Mmorpg.Com Aug 2009 - Dec 2009
    • Played and reviewed various MMORPG's based on website needs• Given beta access to review games before a game came to market• Attended NYC comic con organizing crowds for various panels throughout the day
  • Tek Systems
    Systems Analyst
    Tek Systems Jan 2009 - Jul 2009
    • Provided desk side support for testing teams in their testing labs• Created new machines & installed software as per testing requirements• Worked with testing teams to advise on hardware limitations and possible solutions• Responsible for updating and backing up all PCs computers with monthly security updates• Maintained password security, data integrity, and file system security according to ETS policies• Responsible for daily network duties such as adding new users, new machines, & backup creation• Worked with various Linux versions such as Red Hat, Novell SuSe, & Linspire• Consulted with team on issues and problems to assess impact• Spoke to testing managers directly to provide status updates as needed
  • Tek Systems
    Senior Software Qa Analyst
    Tek Systems Nov 2005 - Jan 2009
    Princeton, Nj
    • Developed multiple workarounds for problems in testing environment to avoid downtime• Investigate and Troubleshoot software bugs to provide detailed information for developers • Assigned Lead role on multiple software release projects• Responsible for Test Plan creation and End of Test reporting• Defined and created Test Cases as per release requirements• Assessed impact of bugs and escalated to appropriate teams • Performed Regression and functional testing on software packages • Developed processes to monitor daily lab statuses and compile into monthly charts • Organized and Maintained documentation for assigned software releases • Assigned task of learning Thomson/Prometric software and keep team informed on changes
  • Ten Ton Hammer
    Freelance Writer
    Ten Ton Hammer Mar 2007 - Mar 2009
    • Wrote articles based on various MMORPG's, events, and market trends• Played and reviewed various MMORPG's based on website needs• Given beta access to review games before a game came to market• Spoke with game developers to give community reaction of feedback on games• Attended NYC comic con organizing crowds for various panels throughout the day
  • Janssen Pharmaceuticals
    Level 3 Support Triage Team Lead
    Janssen Pharmaceuticals Feb 2003 - Mar 2005
    Titusville, Nj
    • Customer satisfaction rose 35 to 40 percent within one month of assuming my job• Formulated & defined Business Requirements for the level 3 support team• Defined and Documented process flows which lead our team to have 90 to 100 percent on time ratings shortly after processes were implemented.• Primary Point of contact for all incoming requests covering all operating companies under the Johnson and Johnson Umbrella. • Managed a trouble ticket database to assure all requests were being addressed in a timely fashion• Primary Liaison when interaction between interdepartmental helpdesks & outside vendors was needed• Proactively identified gaps in current process flows and implemented changes to address problems before they arose• Was assigned multiple projects while performing my daily job functions and completed all projects before my deadline.• Worked in a high paced environment with consultants from all over the world as a team.• Trained in aspects of diversity in the work place & have knowledge of global business practices.
  • Northhampton County Courthouse
    Assistant Project Manager
    Northhampton County Courthouse Sep 2002 - Feb 2003
    Easton, Pa
    • Promoted to Assistant Project manager with in two weeks of assuming my role.• Assistant project manager responsible for creating images for Northampton County Courthouse.• Organized and planned implementation methods to upgrade 1000+ desktops and laptops in one to two months• After a month my team had implemented twice the amount of any other team• Praised multiple times by management and the client for my professionalism and customer service skills• Defined and Documented process improvements in the areas of Asset Management, Hardware Repair, Helpdesk Customer Service, and inventory and parts management• Provided Telephone & Desk side support for 500+ users.
  • Siebel Systems
    Senior Software Analyst
    Siebel Systems Sep 1998 - Oct 2001
    Morris Plains, Nj
    • Supported multiple pharmaceutical clients on a SFA/CRM helpdesk.• Praised multiple times for my ability to resolve problems over the phone and provide excellent customer service in a professional manner.• Was promoted to team lead position for the second shift helpdesk in three months.• Awarded for extremely adept problem solving abilities and customer service• Team lead for the SiebelNet hardware department• Lead Technician for the Knoll Pharmaceutical Sales force.• Worked with Abbot Pharmaceuticals on laptop image files to customize them to Abbots needs.• Customized multiple, large-scale and global solutions to fit individual customer needs• Reduced turnaround time by 25 to 30 percent
  • Cornet Intl
    Senior Bench Technician
    Cornet Intl Mar 1997 - Mar 1998
    Stroudsburg, Pa
    • Reduced turnaround time for repairs by 75 to 50 percent• Defined and Documented process flows for improvements• Led the department to an award for excellence from FedEx for 100% turnaround time• Consulted & assisted team leads for other clients while supporting my primary client.• Provided SFA/CRM Hardware support for multiple clients & 2000+ users• Lead technician for FedEx & Searle Sale forces• Defined and Documented processes for internal finance to resolve billing complications in inventory control.
  • United States Army
    13B Cannon Crewmember
    United States Army Jul 1991 - Nov 1993
    • Driver and Number 1 position on the M109A4 howitzer• Set fuse and charge on a variety of munitions, including high explosive artillery rounds, laser guided projectiles, and rocket assisted projectiles• Drove and operated heavy tracked vehicles and light wheeled trucks with sensitive materials • Transported and managed artillery ammunition• Used critical combat survival skills to operate in a hostile environment• Maintained operational readiness of vehicles and equipment

Christopher Higgins Skills

Software Quality Assurance Quality Assurance Test Planning Testing Requirements Analysis Xml Sdlc Agile Methodologies Troubleshooting Linux Software Development Life Cycle Software Project Management Video Games Test Automation Regression Testing Sql Leadership Management Databases Microsoft Office Html Team Building Music Jira Software Game Development Software Installation Computer Hardware Microsoft Exchange Team Leadership Json Agile Project Management Agile And Waterfall Methodologies Podcasting Hardware Installation Computer Repair Computer Network Operations Social Media Zephyr

Christopher Higgins Education Details

  • Siebel Systems Boot Camp
    Siebel Systems Boot Camp
    Siebel 2000 Software
  • Allentown Business School
    Allentown Business School
    Pc/Lan Networking And Support

Frequently Asked Questions about Christopher Higgins

What company does Christopher Higgins work for?

Christopher Higgins works for Missionstaff

What is Christopher Higgins's role at the current company?

Christopher Higgins's current role is Software QA Manager.

What is Christopher Higgins's email address?

Christopher Higgins's email address is ch****@****ins.com

What schools did Christopher Higgins attend?

Christopher Higgins attended Siebel Systems Boot Camp, Allentown Business School.

What skills is Christopher Higgins known for?

Christopher Higgins has skills like Software Quality Assurance, Quality Assurance, Test Planning, Testing, Requirements Analysis, Xml, Sdlc, Agile Methodologies, Troubleshooting, Linux, Software Development Life Cycle, Software Project Management.

Who are Christopher Higgins's colleagues?

Christopher Higgins's colleagues are Rob Obra, Caren Jepchumba, Frank Ferlisi, Baidu Chandan, Jacquelyn D., Bwalya Chilekwa, Dawn Calhoun.

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