Christopher Jackson Email & Phone Number

Merrillville, IN, US

Chicago, Illinois, United States

• Managed the Partner Operations team, providing 24x7 support for partner travel sites and services
• Collaborated with Account Management and Engineering teams to resolve partner-impacting bugs and defects
• Led Major Incident Management, reporting partner site performance against business metrics

Managed the Orbitz legacy environment during transition of partner travel sites to Expedia platform and services; Built monitoring of the legacy environment and services; Supported the engineering teams during partner site migrations and decommission of two data centers. Created alerts and dashboards for partner sites on the Expedia platforms, improving.

Chicago, Illinois, United States

Managed a team of Site Reliability Engineers supporting the Orbitz Worldwide travel sites, services and infrastructure. This included migration of the B2C and B2B travel sites and services to the Expedia platform, performing necessary code changes to applications, and providing Tier 3 support to the Network Operations Center for legacy-related incidents or.

Chicago

Global Support Operations Team Leader, managing several Unix/Linux Systems Administrators in a 24/7, high-availability large-scale environment. Responsible for monitoring production systems, real-time communication for ongoing incidents and production-impacting changes, coordinating incident resolution and production environment changes.

Support a 24x7x365 production Unix/Linux environment hosting multiple travel websites. Management and monitoring of business critical services and hardware. Business-impacting incident management. Production-site and application change implementation.Provided Lead supporting for Major Incident Management, Change Advisory Board meetings, Root Cause Analysis.

Support a 24x7x365 production Unix/Linux environment hosting multiple travel websites. Management and monitoring of business critical services and hardware. Business-impacting incident management. Production-site and application change implementation.

Support a 24x7x365 production environment hosting multiple travel websites. Management and monitoring of business critical services and hardware. Business-impacting incident management. Production-site and application change implementation.

Troubleshooting website hosting-related issues for clients via telephone and online chat sessions; assisted with website coding, publishing/uploading and troubleshooting; email account creation and configuration; website database setup and troubleshooting; Linux (CentOS) and Windows 2003-based web hosting support; domain name registration;Between 30 and 40.

Provided support for Learning Management System (LMS); maintained courses (creation, modification, retirement), course rosters (add, remove, complete users), learner profiles (add, modify, remove)Assisted learners with LMS issues (registration, cancellation, course launch, course completion)Provided desktop support (internet browser, software.

Troubleshooting website hosting-related issues for clients via telephone and email; assisted with website coding, publishing/uploading and troubleshooting; email account creation and configuration; website database setup and troubleshooting; Linux and Windows-based web hosting support; domain name registration, renewal and forwardingHigh-volume inbound.

Responsible for input of client file information into MARS/CAPS front-end database system for commodities firm.Performed manual corrections to database information where necessary.

• Supervision of public computer labs, including maintenance of hardware/software, security and printers
• On-site service calls for faculty computers (installation, migration, decommissioning, networking, hardware/software troubleshooting and maintenance)
• User Support via email, telephone (70%) and in person (students and faculty)
• Assisted in new-hire training sessions, training/knowledge base documentation
• Managed Windows 98/2000/XP machines; Hardware support of all components of personal computers (hard drives, optical drives, printers, scanners)
• Software Support of Eudora, Microsoft Outlook, SPSS, internal email system, Network Configuration software, Backup Software (ADSM/Tivoli), Symantec Antivirus, Internet Explorer, Netscape, Microsoft Office, Windows.

Responsible for processing glass repairs and replacement for Allstate-insured vehicles via telephoneUpdated database with insurance claims, follow up with clients and glass shops, first level customer service