Management and control over operations of a Donation Center. Secured donations for the ARC of Idaho Charity by developing relationships with local clients, stakeholders and businesses. Management of cross-functional teams of call center, driver and warehouse employees. Worked with upper management to secure contracts, negotiate and complete deliveries of metrics to reach financial goals of the charity. Utilized HR skills to fill in gaps in staffing across the company. Completing interviews, on… Show more Management and control over operations of a Donation Center. Secured donations for the ARC of Idaho Charity by developing relationships with local clients, stakeholders and businesses. Management of cross-functional teams of call center, driver and warehouse employees. Worked with upper management to secure contracts, negotiate and complete deliveries of metrics to reach financial goals of the charity. Utilized HR skills to fill in gaps in staffing across the company. Completing interviews, on boarding and job postings. Utilized technical skills to outfit company with new computers including imaging to OS and troubleshooting emerging issues. Show less

Worked as a manager of 90+ employees. Maintaining initial and developmental training, leading to a growth of our customer service and call center employees. Worked in policy/content development for new employees, assisting in the development of new departments for clients.