Christopher J.

Christopher J. Email and Phone Number

Principal Business Consultant at Heroku @ Heroku
san francisco, california, united states
Christopher J.'s Location
Vallejo, California, United States, United States
Christopher J.'s Contact Details
About Christopher J.

A Support Engineer who strives in providing high quality Support to all customers for nearly 2 years. I strive to ensure industry leading technical support by focusing on empathy and technical acumen. I would also call myself an amateur Full Stack Software Engineer who has knowledge of building apps using Ruby on Rails, Javascript, React/Redux, Node, and Postgresql!

Christopher J.'s Current Company Details
Heroku

Heroku

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Principal Business Consultant at Heroku
san francisco, california, united states
Website:
heroku.com
Employees:
201
Christopher J. Work Experience Details
  • Heroku
    Principal Business Consultant
    Heroku Aug 2023 - Present
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  • Heroku
    Senior Support Engineer
    Heroku Aug 2021 - Present
    Supported customers using the Heroku Platform.• Acted as Swarm Lead for AMER team by assisting other engineers with tickets to reduce knowledge gaps. Also, triaging the ticket queue to identify trends/patterns and find the best route to resolution.• Provided on-call critical support to issues opened by VIP customers• Assisted customers with their Heroku applications, integrations, and implementations. Which involves debugging, troubleshooting, and ensuring issues are fully resolved.• Researched, documented, and prioritized customer issues, leveraging internal tools and escalation teams as necessary.• Created internal documentation to help internal teams resolve customer issues effectively and quickly
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  • Biomarin Pharmaceutical Inc.
    Manufacturing Associate - Purification
    Biomarin Pharmaceutical Inc. Sep 2017 - Sep 2020
    Executed over 100 drug purification processes yielding in $45 million in revenue per lot for a total of $4.5 billion. Consolidated drug product material requirement list by removing excess items not being used which lowered material ordering costs by over 10% and increasing operator efficiency by eliminating re-work. Managed several continuous improvement projects by revising process procedures to streamline operator work and removing any chance of operator errors.
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  • Genentech
    Labware Technician
    Genentech Oct 2016 - Sep 2017
    Trained new hires in supplying manufacturing departments with sterile equipment Took initiative in ensuring the needs of manufacturing employees are met by delivering equipment before the deadline.
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Christopher J. Skills

Leadership Customer Experience Webpack React Laboratory Mern Stack Clinical Microbiology Platform As A Service Git Amazon Web Services Public Speaking Mongoose Algorithms Biology Customer Success Jquery Chemistry Node.js Ruby Mongodb Object Oriented Programming Microsoft Powerpoint Communication Web Development Virology Back End Web Development Ajax Strategic Planning Sqlite3 Nosql Html Data Structures Microsoft Office Microsoft Word Redux Postgresql Microsoft Excel Heroku Javascript Customer Service Customer Support Ruby On Rails Technical Support Express.js Css Sql Voice Of The Customer Test Driven Development Management Molecular Immunology Project Management Research Biochemistry Software Development Front End Development Programming Languages Canvas Html5 Github

Christopher J. Education Details

Frequently Asked Questions about Christopher J.

What company does Christopher J. work for?

Christopher J. works for Heroku

What is Christopher J.'s role at the current company?

Christopher J.'s current role is Principal Business Consultant at Heroku.

What is Christopher J.'s email address?

Christopher J.'s email address is ch****@****hoo.com

What schools did Christopher J. attend?

Christopher J. attended App Academy, University Of California, Merced.

What are some of Christopher J.'s interests?

Christopher J. has interest in Exercise, Sweepstakes, Nascar, Home Improvement, Reading, Gourmet Cooking, Sports, Food, Home Decoration, Health.

What skills is Christopher J. known for?

Christopher J. has skills like Leadership, Customer Experience, Webpack, React, Laboratory, Mern Stack, Clinical Microbiology, Platform As A Service, Git, Amazon Web Services, Public Speaking, Mongoose.

Who are Christopher J.'s colleagues?

Christopher J.'s colleagues are Teresa Ning, Dan Hammer, Thomas Holmes, Rune Soerensen, David Leon Calermo, Utibe Moses, Mohammad Asad Saeed.

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