-Completed an initial needs assessment by interviewing and counseling prospective clients -Developed a comprehensive client driven case plan with a timeline for each goal, guided progress towards goals in regularly scheduled sessions and evaluated and adjusted case plans as needed and provided written warnings with consequences if satisfactory progress were not being met-Maintained client files to include conversations, warnings, progress towards goalsand documentation of any incidents-Collected data necessary to meet funding requirements, statistical reports and monthly program food payments-Monitored the performance of the call-in staff members and provided coaching to improve their ability to manage situations during the off hours-Created a good working relationship with the Veterans’ Affairs social work department, employment agencies, welfare administrators and other area service providers to facilitate the access to area resources for the clients-Treated all clients, visitors and employees with caring, kindness, respect and dignity

-Maintained individual case files for each chronically homeless client and handled all record keeping, bookkeeping, and completion of program reports-Motivated clients to identify employment opportunities and to secure clients a regular income through available benefits-Evaluated clients’ needs and made the appropriate referrals to the local human services agencies

-Created and designed newsletters, brochures and flyers.-Demonstrated team working skills with the planning and execution of “Run Against Hunger” event and “Shepherd's Maternity Home Valentine Celebration”-Effectively managed volunteers in the organization and generated the content for multiple social media sites.

-Presented a positive, friendly, knowledgeable impression of the college; assisted students with information for successful college entrance-Processed application forms by entering application data onto a computerized studentinformation system; Verified application fees and accounted for money collected. -Updated information to student records that include demographic and other vital information and shared it with their appropriate advisor-Utilized strong organizational skills to file student folders, process paper mail and maintain all office supplies