Christopher Tobin Email & Phone Number

Cleveland/Akron, Ohio Area

Provide technical assistance, support, and advice to end users for hardware, software, and systems;Investigate and resolve computer software and hardware problems of users;Serve as a contact for users having problems using personal or corporate owned computer software, hardware, and operating systems;Answer questions, applying knowledge of computer software, hardware, systems, and procedures;Test software and hardware to evaluate ease of use and whether product will aid users in performing work;Maintain high level of availability of systems;Provide day to day support and administration of telephone system;Train users on software and hardware on-site;Install workstations, software, and peripheral equipment, following procedures;Serve as trial support for court room cases;Serve as point of contact for users having problems using mobile devices;Develop, Maintain, and support of custom ASP.net web form application;Design, develop and maintain custom win form applications;Design and develop SSRS reports for internal uses

Grafton, Ohio

Run and Troubleshoot COAX cabling;Support miscellaneous issues with software at client site;Advise/recommend solutions based on customer expectations;Custom fit software to meet client business proceduressupport maintain Novell network.

Elyria, Ohio

Serve as LAN Administrator of a Novell 4.02 50-user Network Implement changes/additions, test, and complete documentation for hardware and software applications. Provide training, answer questions, and resolve problems to other staff on various software applications, such as Word, Excel, Windows, Word Perfect, etc. Maintain the physical operation of all equipment and trouble-shoot as needed. Review articles on new products, services, hardware, software and ideas offered in the industry by various vendors. Install and test all new hardware and software. Monitor back up, recovery and disaster plans and procedures to assure all assets of the bank are protected. Develop custom software applications to interface with the mainframe data in order to provide effective customer service.