Christopher Kao Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

San Diego Metropolitan Area

El Segundo, California, United States

Provided tech support via voice/chat/SMS for digital products - online streaming services, mobile apps, shareable shopping experiences, digital business centers.Utilized Oracle Service Cloud and proprietary software to manage client orders and accounts. Troubleshot issues with connectivity, digital streaming, and casting.Determined if issues require escalation and escalate to internal teams when necessary.

Glendale, California, United States

Assisted with onboarding 6 new hires (4 detectives and 2 security officers).Troubleshot issues with CCTV and sensor technologies and submitted repair tickets and work orders.Supervised detectives and security officers during external investigations and customer incidents.Collaborated with culture team to create event calendars and increase team participation.

Glendale, California, United States

Documented 100+ theft and customer incidents reports into asset protection management system (August 2019 - February 2021).Gathered evidence from internal reports and CCTV footage to assist law enforcement fraud investigations.Improved store’s shortage percentage from 3.69% in 2019 to 2.80% in 2020.

Washington D.C. Metro Area

Educated customers on products that fit their lifestyle and needs.Tracked and managed supply inventory for store management.Ensured that the store abided by local food safety and hygiene regulations.

College Park, Maryland

Supported faculty with audio recording equipment and video cabling in order to record lectures.Initiated VoIP and video-streaming services to provide live remote learning.Organized video and audio files for recorded lectures and backed them up on physical servers

Bethesda, Maryland

- Performed and supervised store opening and closing procedures including bank deposits and securing the store.- Carried out basic accounting duties such as counting the till and reconciling accounts receivable.- Conducted daily inventory count and placed weekly food order to replenish store inventory.- Supervised and oversaw store operation and team members during the shift.- Addressed and handled customer feedback as a stand-in store manager.

- Provided customer service by taking phone or in-store orders, entered the order into the system and managed the front counter of the store.- Assisted store manager with daily inventory count by conducting food and portion control.- Fulfilled and conducted quality assurance for food orders.- Performed general cleaning duties to ensure hygiene and food safety requirements are met.

Bachelor Of Arts - Ba, Criminology And Criminal Justice

Associate Of Arts - Aa, General Studies