Christopher Langston Email & Phone Number

Maryville, Tennessee, United States

Knoxville, Tennessee, United States

Customer service-driven loan officer with proven success closing the gap between company needs and employee abilities. Forward-thinking, motivated and passionate about educating clients and setting customers up for success. Highly organized, analytical and skilled at creating a remarkable experience defined by efficiency and culture.

Knoxville, Tennessee Area

-Increased efficiency and performance by monitoring team member productivity and providing feedback-Improved overall efficiency 23% within 4 months by reevaluating current methods and creating best practices-Develop highly empathetic client relationships and continue to earn a reputation for exceeding service standard goals set by the federal.

Knoxville, Tennessee Area

-Oversaw team of 10-16 customer relation representatives-Worked on behalf of 7 universities to provide customer support to parents and students-Implemented training procedures for new and current Universities to maximize knowledge and efficiencies throughout organization-Established and oversaw performance targets for call center associates-Determined.

Jacksonville, Florida Area

-Retain all current and past clients-Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling-Interact and coordinate with the sales team and other staff members in other departments working with our clients.-Increased sales by 24% for current clients allowing Market Managers.

Jacksonville, Florida Area

-Schedule employees-Enter projects into data system-Monitor quality and customer information-Measure and evaluate the financial performance of individuals, jobs, and production.-Monitor Operations Supervisor performance-Coordinate jobs with Salesperson, Other Operations Managers, Operations Supervisor, and Account Manager.-Order materials-Maintain.

Jacksonville, Florida Area

Carpet, hard surface, and textile cleaning; carpet and hard surface repair; Specialized in all ceramic, Vinyl, marble, and terrazzo hard surfaces.

Jacksonville, Florida Area

Complete roof tear offs and nail ons; fascia replacement; roof repairs; OSB replacement; home repairs; specialized in flat roofs, torch downs, 3-tab, architecture shingles, and tile roofs.