Christopher Norton Email & Phone Number

Rising Sun, Indiana, United States

The Indiana Gaming Commission (IGC) Enforcement Division is a professional law enforcement agency that focuses its attention on the regulation of Indiana-licensed casinos and the investigations of criminal activity that occurs at and/or is associated with those casinos. ● Work directly with casino department heads and their personnel. Develop and maintain working relationships with federal, state, and local law enforcement agencies as necessary, to collaborate and assist in investigations and activities as needed. ● Conducted and/or assisted with over 200 regulatory and criminal cases and investigations.● Effectively gather facts through digital surveillance reviews; the interviewing of suspects, witnesses, and complainants, and properly articulate any regulatory or criminal matters into an incident or case report that is sent to the Indiana Gaming Commission headquarters in Indianapolis, Indiana for review. ● Designated as a Field-Training-Agent tasked to develop new agents regarding standard operating procedures and best practices, this may include going through the proper procedure of in-processing for a newly hired casino employee or safeguarding computer software for an electronic gaming device. ● As well as regulating policies of the State of Indiana, I am in contact with the public. Patrons may have numerous concerns; which may be with another patron or the casino. If it is an issue that the casino cannot handle or a legit complaint against the casino itself, I must listen and work towards resolving any conflicts and de-escalating situations in a calm and professional manner

Lawrenceburg, Indiana, United States

Provided customer service, security on assigned deck or landing areas and provided security escorts for all monetary transfers, fills, and credits. Oversee customer boarding and disembarking. Instilled with the responsibility to provide a safe and secure environment for both patron and employee. The ability to collaborate with casino personnel, other security personnel and/or the local police departments and Indiana Gaming Commission on their respective needs

Cincinnati, Ohio, United States

Key Assignments: ● First Group America March 2015 –January 2016● Anthem Inc. September 2013- March 2015Processed incoming invoices within company mandated time frames. Reconciled accounts as needed. Provided daily customer service. Conducted research and resolved discrepancies. Processed client eligibility for electronic funds. Used and updated various personal and tax levy databases. Processed incoming Levies/Garnishments. Route checks to appropriate destinations. Handled numerous administrative obligations. Verified and corrected all information on invoices received. Conducted research and resolved discrepancies.Communicated with customers of First Group via telephone and email in order to solve problems within my realm of abilities. Listen to the issues from the respective companies, gather that information and push forward to the departments responsible, who would further mediate the issuesReceived discrepancies, worked the issues to the authority I was allotted, then collaborated with the other departments to confirm the issue is completely reconciled for the business. Operated within a team setting, ensuring the common goal of reconciling all the major accounts

Served One Tour of Duty: Operation Iraqi Freedom (December 2007- December 2008) in a designated imminent danger area. Assigned as a crew served- weapon gunner for my designated squad and combat truck. Executed numerous convoy logistic patrols throughout the country of Iraq. Performed daily military duties and responsibilities. Utilized and maintained various small arms and mission essential equipment. Lived by the seven Army values: Loyalty, Duty, Respect, Selfless Service, Honor, Integrity and Personal Courage.Post deployment, I served as a recruiting assistant to the unit recruiter. I contacted and communicated with numerous potential recruits, via telephone or directly in person on opportunities with the United States Army National Guard. Acted as a liaison between civilians and soldiers. I spoke on my path and transition from civilian to soldier.Planned meetings with potential recruits to come in for a discussion with the recruiter. Understanding that everyone’s time is very important, I worked closely with the potential recruits and the recruiter ensuring that I organized weekly meetings, developed a clear line of communication. Coordinated with the recruit, and their families as they went through the processes; information gathering, to test taking, to swear-in day. Joining the military does not only affect your life, but the lives of your families.

Master'S Degree, Criminal Justice

Education record

BOLD Cohort 13. BOLD creates pathways for you to turn your passion into action! BOLD is: A 6-week nonprofit board leadership training.

Education record

Recognized through my peers, and instructors as the class Team Leader during the academy. As Team leader of 23 officers, I was the direct.

Bachelor'S Degree, Sports Management

Activities and Societies: Played Three years of Collegiate Level Football.Internship with The Cincinnati Flying Pig Marathon. Which is.