Associate Manager
CurrentEnsured seamless guest experiences.Resolved guest service issues in both ticketing and concessions, handled refunds, performed ticket swaps with the associated monetary adjustments, managed and trained staff in their respective positions, managed payroll, bank duties, inventory control, built movies with the correct trailers and operation of the projectors if the automation wasn’t present.Met and exceeded customer satisfaction through up selling and right sizing orders.Able to perform money management, inventory, usher, box office, and concession tasks interchangeably depending on theater needs. Counted on by higher management to stay longer shifts or to take shifts needed to keep theater running smoothly.Knowledgeable in Kronos, Ultipro, Vistar and Vistar Back Office computer applications.