Christopher Savage Email & Phone Number

Austin, Texas Metropolitan Area

- Provide exemplary service to match the expected fine dining, casual chic decorum of the restaurant- Ensure client satisfaction while giving detailed descriptions of menu items and suggestions towards a curated, coursed experience- Handle upwards of 7 tables at a time- Help train new servers in the specifics of the restaurant's service styles and etiquette- Handle myriad forms of payments via the Toast POS system- Utilize my exceptional communication and personal skills to provide smooth service between the restaurant, guests, and coworkers- Utilize my extensive service skills to troubleshoot any problem areas to provide solutions

Austin, Texas, United States

- Promoted to evening Gatekeeper position with duties such as case delegation and supporting team inquiries- Experience maintaining a queue of upwards to 30 client cases daily in a digital space via email and chat correspondence- Capable of explaining complex situations regarding product, financial, and technical inquiries- Consistently provided successful client resolution rates and QA scores- Strong focus on digital marketing analysis- Experience with social media Ads processes and troubleshooting- Proactively identifying problems via online information tools and product review- Proficiency in written, spoken, and reading communications across a multitude of surfaces- Experience with social networking programs and processes- Intermediate project skills (MS Office, Google Drive and Sheets (functions, pivots, data analysis))- Experience handling sensitive data and documents- High analytical and research skills with a strong attention to detail- Proficiency in SRT queue monitoring database systems- Strong date entry skills¬- Ability to quickly learn and understand complex processes- Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision- Good team-coordination and interpersonal communication skills- Ability to perform in adverse situations- Adapted and succeeded in a Work-from-home environment

Austin, Texas, United States

- Promoted to Team Lead/Trainer and Private Party Lead Server positions- In Team Lead/Trainer capacity, I handled upwards of 100 guests per day, providing them with exemplary service and ensuring great client satisfaction- Helped lead a team of servers and server support as we executed the restaurants steps of service- Ensured great communication between management and my coworkers- Trained a multitude of servers in the restaurant's steps of service, ensuring new employees would be able to provide exceptional guest experiences - In Private Event Lead capacity, I executed a myriad of buffets, corporate events, private events, and various other business and personal related show flows- Lead a team of servers, server support, management, technical support, and kitchen support to best execute client requests and party schedules- Handled multiple forms of payment across a variety of Event Management accounting software, including TripleSeat- Multitasked across a variety of spaces within the restaurant with an eye toward keeping communication between clients and staff smooth and efficient, and ultimately providing great private and corporate event experiences- Contacted clients with updates and financial accounting after events had been executed

Education record

Sociology

Activities and Societies: Interned at WriteByNight, LLCStudies sociology with an English minor