Chris Vickers Email & Phone Number

Southfield, Mi

From 2008 to 2023 I was a manager of managers as a Senior Manager and, starting in 2018, Director of Customer Service at Lumen with a team of 70+ individuals whose responsibilities included converting the $6.5 million in region to billable revenue. Year over year improvements in Customer Satisfaction and Employee Engagement were steady due to our focus on workflow simplification, efficiencies, and our programs implemented directly from customer feedback on the communications journey and milestone management. Clients need standard, predictable, uniform communications on timelines, milestones and fallout to manage expectations and delivery cycles. Happy clients are informed partners. Cost to throughput was the ultimate goal, and do more with less was more than a mantra. My teams’ throughput per individual was routinely 33% higher than our in-market peers.

Southfield, Michigan

From 2002 to 2008 I was a front line manager whose primary role was “fixer.” Our business, ever changing, often evolves faster than a team’s ability to keep pace. My job was to take over a team, help it find its full potential in the new environment, train and promote a lead to management, and move on to the next challenge. In every team’s case, the application of what became the “Vickers’ Treatment” was nearly identical. Identify the problem, identify the skill sets and individual resources, move current talent to roles suited to their gifts, create cohesion and interdependence, promote the leader, move on. At times, this involved replacing as much as fifty-percent of the original team, but a point of pride, most of the members were moved to roles in teams where their skills better benefitted themselves, their teams, and the company. Years after, I have stayed friends and mentor to those teammates, managers and other managers who worked for me.

Southfield, Michigan

From the mid ‘90’s to the mid 2000’s, I served several seminal roles in growth companies where my knowledge of process, workflow, project management and network implementation were honed. Employees need systems and development geared to making their ability to satisfy the client simpler, with as much automation as possible. Manual data mining and swivel chairing information should be non-existent. I spent the early years writing end-user requirements, focusing on inventory and workflow simplification, provisioning system and product catalog development, and both internal and external network implementation. I started as a project manager and network implementation coordinator, and moved to internal teams focusing on sales order implementation and client network order fulfillment, globally. These were the building blocks of a career that allowed me to identify problems and the human elements and skills best suited to solve them.

Murfreesboro, Tennessee

Information Technology and End-User support, Alvin C. York VA hospital and its surrounding campus.

Izmir, Turkey

Secretary General Staff, 1St Infantry Division, Fort Riley, Kansas

Defense Finance And Accounting Service, Fort Benjamin Harrison