I have over 25 years experience in process innovation and management in telecommunications roles from customer service, maintenance, and support through post-sale order implementation and provisioning. I have spent my career applying strategic and tactical problem solving to improve business processes and contain costs in operations environments. I am a proven, successful people leader whose skills were established in the military, and refined in corporate environments from General Electric to my first telecom management role at Global Crossing. Creating and nurturing self-sufficient teams who work well within their mutual roles to achieve challenging goals and extensive projects is something I enjoy and at which I excel. I’ve managed teams in the United States and EMEA with members in APAC, and Latin America.I spent eight years in the US Army, the last two of which I spent in Turkey with NATO. Did I learn management practices here? Yes, but the greatest lesson taught me by my time in service, and one of which I see the value grow day by day, is the view from outside our comfort zone and the definition of community, country and responsibility to each other and whatever we define as our unit and organization. We have to take care of each other and the whole before we can fulfill the mission. Collaboration and cooperation is key, and teamwork is more than a buzzword.Giving people the safe spaces to be themselves is a practice and lifestyle on which I pride myself. The lessons and experience I gained were invaluable working internationally. I lived and traveled in countries where I did not initially speak the language nor understand cultural nuance. Having to navigate and thrive in those environs gave me a personal perspective I wish all could have - I wish it were required, actually. I am confident if more of us spent time abroad on our own, the experience gained would allow us perspective as a nation to see beyond or through many issues currently fracturing us.