Christopher Winter Email & Phone Number

Longwood, Fl, Us

Heathrow, Florida, United States

Responsibilities: Spearhead the Supportability project for several software solutions. Engage with all stakeholders in the organization to establish prioritized supportability goals for the software releases. Represent Veritas Technical Support teams in collaboration with Development teams to ensure NetBackup software suite is supportable and serviceable. Author the Delivery Readiness Plan for Technical Support Leadership for every software release. Major accomplishments: • NetBackup 10.2 through 10.5 GA releases • Championed changes to the NetBackup UI for enhanced customer and support interactions • NetBackup IT Analytics 11.3 through 11.5 GA releases • Perform weekly KPI and KRI trend analysis for Support Leaders • Shepherded 400+ pieces of feature training content to the Learning Solutions training team

Orlando, Florida, United States

Responsibilities: Craft high quality technical marketing written and video collateral consumed by customers and sales teams, leveraging audio-visual production background. Influence additional technical collateral for Veritas marketing organizations. Serve as a subject-matter expert liaison between customers and internal product management partners.Major accomplishments: • Supporting NetBackup 10.0 and 10.1 product launches • Anomaly Detection (white paper) • KMS with Deduplication (white paper) • Veritas Tech Channel on YouTube contributions for upgrade guidance

Heathrow, Fl

Responsibilities: Convey technical expertise to the account team and customers. Partner and build trusted relationships with customers for technical advice on strategy, deployments, upgrades, infrastructure, enhancements, and feature implementations. Collaborate with with multiple Fortune 500 organizations to execute data protection plans and meet SLAs.Major accomplishments: • Conduct monthly large-audience webinars delving into product details • Plan and execute strategies to improve data protection for month-over-month improvements • Optimize data life-cycle policies with customers for best performance

Heathrow, Fl

Responsibilities: Deliver enterprise-level technical support to both internal team members and external customers, for NetBackup: a multi-platform complex application for data protection. Interact with customers to troubleshoot root causes of software issues, along with associated hardware and network issues, and thereby implement solutions and workarounds. Major accomplishments: • Overall customer satisfaction rating over 90% • Recognized Subject-Matter Expert for multiple software features of NetBackup, 3rd party components, and cybersecurity • Veritas Customer Service Excellence Award -- October 2016 • Symantec Standing Ovation Award -- October 2010 • Continuous accrual of Service Awards for Excellence & Performance • Mentoring and coaching global support teams

Orlando, Fl

Oversee event network access operations for a small family owned company servicing The Walt Disney World Swan and Dolphin convention space for highly demanding major corporations, such as IBM, Gartner and PriceWaterhouseCoopers. Served as the technical point of contact for all clients, responsible for ensuring smooth continuous 24/7 support and final satisfaction with technology products. Did sales of customized network solutions utilizing existing infrastructure for specific client application needs including co-located servers, sponsored attendee wireless networks, and bandwidth requirements. Responsible for problem solving and ongoing monitoring of network health and performance for more than 40 managed switches, 70 access points using Orion Solarwinds engine, and other TCP/UDP packet analyzers.

Orlando, Fl

Manage existing network infrastructure for network connectivity primarily for The Buena Vista Palace Resort and Spa for a national hospitality Internet service provider. Serve as the technical point of contact and assist the property in sales and marketing while ensuring continuous support at the property. Serve as a consultative resource to clients for problem solving and advanced network application requirements. Install and maintain convention network equipment, including Ethernet cabling, wireless access points and switches, while conforming to local regulations. Maintain integrity of Ethernet and wireless network signals throughout the property. Manage the health and performance of the network and perform tasks as needed by the Wayport Network Operations Center.

Tampa/St. Petersburg, Florida Area

Responsibilities: Produce various digital audio and video segments for a local television news organization serving the greater Tampa Bay market. Orchestrate signals from remote sources, field crews and satellites. Edit broadcast video using linear and non-linear editors, such as Pinnacle software. Craft supporting graphics and animations as directed by news producers using Adobe Creative suite. Coordinate with news producers for production, problem solving with issue resolution, and any additional technical elements of the news broadcast.Major accomplishments: • Successfully directed live broadcasts for high-pressure situations, including dangerous weather and breaking news scenarios. • Development of practices and procedures during transition to new high-tech facility, including wiring, documenting, and troubleshooting.

Orlando, Fl

Responsibilities: Direct news broadcasts for a local television news organization serving the greater Orlando market, including taped segments, live events, and pre-production content. Operate video switcher for news including live field crews and taped segments. Coordinate and monitor daily feeds from microwave transmissions, satellites, and local production. Edit news footage using linear editing for broadcast and other projects. Coordinate with news producers for production and any additional technical elements of the news broadcast.Major accomplishments: • Successfully directed live broadcasts for high-pressure situations including Space Shuttle Columbia disaster, dangerous weather, and other breaking news scenarios. • Lead control room production team in problem solving and decision making to develop, author, and execute improved practices and procedures.

Gainesville, Fl

Responsibilities: Co-produce and deliver weekly 2-hour radio show for on-campus News-Talk-Sports format radio station in Gainesville, Florida. Operate soundboard and coordinate multiple feeds for live morning news segments, and live call-in sports shows.Major accomplishments: ·Honored with WRUF-AM 850 "Best All Around 2000–2001" Award ·Recognized as WRUF-AM 850 "Best Talk Show Producer 1999–2000"