Christopher Marshall Email & Phone Number

New York, NY, US

Los Gatos, California, US

At UserTesting, I have had the opportunity to manage some of our largest and most strategic accounts, including Google, Cisco, ExxonMobil, IBM, and Nike, and more. My primary focus has been to drive customer success and ensure our clients achieve maximum value from the UserTesting platform.- Managed end-to-end customer success for high-profile accounts.

San Mateo, CA, US

• Webdam is a provider of a SaaS-based digital asset manager that organizes a company's digital imagery and videos as well as documents. My customer base includes Abbott, Alaska Airlines, AT&T, 3M, Cars.com, Fitbit, Gap.
• Focus on strategic customers working with marketing teams and executive sponsors.
• Emphasis on customer experience ensuring successful implementations, user adoption, and strong partnerships to achieve a high retention rate and low churn.
• Lead regularly scheduled health checks to proactively verify the customers’ goals are met or exceeded. Emphasis on the customer experience providing additional training, product updates, roadmap review.
• Collaborate internally with support, professional services, product, and engineering on needs that arise with my customers.
• Grow accounts through uncovering expansion opportunities.

San Francisco, CA, US

• Certain is an event management platform for marketers and event professionals. I managed the relationships with many of our large strategic customers including Oracle, Boeing, NBC, Disney and Citrix.
• Main focus was to ensure customers are successful using Certain and renewing their license each year by sharing best practices, usage statistics, and conducting QBR’s.
• Helped develop internal workflows and processes to manage customer relationships as well as customer workflows for using Certain.
• Looked for expansion opportunities within my customer base to upsell new products/solutions and find new groups/teams that could use the Certain platform.
• Work with the implementation team to make sure each customer’s needs and goals are met and exceeded for a successful launch of their first event.

San Francisco, CA, US

• On24 is the leader in Webcasting and Virtual Shows. My account base was focused on large enterprise and strategic accounts, which included SAP, VMWare, Cisco, Google, Synopsys and Oracle.
• Served as each customer’s primary point of contact into ON24 to provide guidance, technical expertise, resolve issues, and respond to questions.
• Partnered with ON24 Sales and Account Management teams to help increase revenue and drive the successful adoption of ON24’s products and services.
• Managed on-boarding activities to optimize the success of the customers’ webcasts.
• Translated customers’ business/technical challenges and requirements into solutions that leveraged ON24.
• Developed strategic account plans, custom reports, and weekly forecast and delivered them to ON24’s C-level executives.

• Digital Ninja is a firm that offers consulting, training, and coaching for start-ups to medium-sized businesses.
• Successfully managed client relationships, drove customer adoption, and increased revenue and customer satisfaction.
• Helped the technical team create and implement processes to complete their customer projects successfully.
• Developed CRM, accounting systems, and project management tools using SaaS solutions integrated with Google Apps.
• Empowered clients through training and providing technical support to end users.
• Responsible for contract renewals, upselling, and rate negotiations.

• Mansion View is a real estate development company designing and building custom single-family homes, condos, and 2-3 unit apartment buildings.
• Developed and managed relationships with local investors, customers, and Chicago Department of Buildings.
• Coordinated all construction activities including purchase, design, and sales.
• Overachieved project goals by over 125% each year.
• Implemented new business and construction processes to increase profit margins.
• Managed upwards of 5 teams of 6-10 people each.

Education record

Education record

Education record