Christopher Shaw Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

- Provided IT consulting/support for small and medium businesses in the Puget Sound area.- Consulted on several EMR conversion projects for healthcare-related organizations.- Performed security and vulnerability audits to ensure regulatory compliance for various industries.

Seattle, Washington

- Recruited, managed, and mentored diverse teams of technical and administrative staff, resulting in the two consecutive quarters of 100% client satisfaction scores for the first time in company history.- Provided top-level strategic IT consulting/project management/support for small, medium, and enterprise level businesses in the Puget Sound area.- Deployed and supported core stack including AD/network infrastructure, RMM, SEIM, PSA, reporting and finance applications.

Tukwila, Washington, United States

- Managed several teams of mid/senior level engineers located in the PNW and Philippines.- Developed and deployed process/technical training curricula for mid/senior level engineers.- Standardized and documented organization processes, adding engineer KPI’s along with advanced performance data analytics.

Greater Seattle Area

- Implemented and deployed Citrix Xen App/Xen Desktop environment agency-wide.- Migrated 1000+ users on various UCC platforms to Office 365.- Implemented highly redundant, high availability core networking and server solutions.- Automated Windows and Linux system and application management with Puppet/Spacewalk/MS System Center.- Implemented detailed service/status monitoring and remote device management. - Managed multisite network consisting of Linux (RHEL, CentOS, and… Show more - Implemented and deployed Citrix Xen App/Xen Desktop environment agency-wide.- Migrated 1000+ users on various UCC platforms to Office 365.- Implemented highly redundant, high availability core networking and server solutions.- Automated Windows and Linux system and application management with Puppet/Spacewalk/MS System Center.- Implemented detailed service/status monitoring and remote device management. - Managed multisite network consisting of Linux (RHEL, CentOS, and Ubuntu LTSP), Windows Server 2012/2016, VMWare ESX/vSphere, Citrix, and FreeBSD environments; various networking/router vendors, including Cisco, Sophos, Juniper, etc. - Implemented complex data analytics, reporting and business intelligence-based decision-making processes. Show less

Seattle, Wa

- Provided direct end user support for MITS Business Intelligence software and third-party ERP databases such as UniVerse, UniData, Postgres, Sybase, MySQL, Microsoft SQL. - Provided support for external customer systems, and internal network and systems.- Developed performance benchmarking protocols and procedures for BI and ERP applications. Implemented automated QA testing software and procedures.- Provided technical expertise during sales and hiring processes.- Migrated… Show more - Provided direct end user support for MITS Business Intelligence software and third-party ERP databases such as UniVerse, UniData, Postgres, Sybase, MySQL, Microsoft SQL. - Provided support for external customer systems, and internal network and systems.- Developed performance benchmarking protocols and procedures for BI and ERP applications. Implemented automated QA testing software and procedures.- Provided technical expertise during sales and hiring processes.- Migrated existing infrastructure to highly redundant configuration.- Conducted multiple technical trainings at MITS User Conference 2015.- Implemented detailed service/status monitoring and remote device management. Show less

Bellevue, Washington

- Responsible for sales and client acquisition and management in Puget Sound region. - Recruited, trained and managed engineering, sales and operations teams. - Migrated existing customer base to SLA-based managed services contracts, resulting in a substantial increase of monthly re-occurring revenue and increased customer retention. - Recruited, trained, and managed administrative and engineering staff. - Developed and implemented KPIs/SLAs, and training programs for… Show more - Responsible for sales and client acquisition and management in Puget Sound region. - Recruited, trained and managed engineering, sales and operations teams. - Migrated existing customer base to SLA-based managed services contracts, resulting in a substantial increase of monthly re-occurring revenue and increased customer retention. - Recruited, trained, and managed administrative and engineering staff. - Developed and implemented KPIs/SLAs, and training programs for engineering, sales, and operations teams.- Implemented ConnectWise PSA ticketing, planning, reporting, and finance applications.- Implemented detailed service/status monitoring and remote device management. - Provided support for unique Windows, Mac and Linux environments for clients in wide-ranging industries. Specific focus on proactive maintenance, disaster prevention and recovery, and network/system security.- Performed security and vulnerability audits to ensure regulatory/standards compliance for multiple industries. Show less

Greater Seattle Area

- Recruited, trained and managed engineering, sales and operations teams. - Responsible for sales and client acquisition and management in Puget Sound region. - Developed and implemented Key Performance Indicators (KPIs), resource management system and training programs for engineering and operations teams.- Responsible for planning, execution, monitoring and closing of internal and client projects, such as system migrations and EMR implementations. - Implemented ConnectWise PSA… Show more - Recruited, trained and managed engineering, sales and operations teams. - Responsible for sales and client acquisition and management in Puget Sound region. - Developed and implemented Key Performance Indicators (KPIs), resource management system and training programs for engineering and operations teams.- Responsible for planning, execution, monitoring and closing of internal and client projects, such as system migrations and EMR implementations. - Implemented ConnectWise PSA ticketing, planning and finance applications. Show less

Greater Seattle Area

- Repeatedly promoted; from Systems Engineer I to Service Manager.- Provided consulting, engineering and technical support to Puget Sound area small/medium sized businesses. Developed collaborative partnerships with clients to continually assess needs, identify cost-effective solutions, and proactively maintain customer environments. - Provided support for unique Windows, Mac and Linux environments for clients in wide-ranging industries. Specific focus on proactive maintenance, disaster… Show more - Repeatedly promoted; from Systems Engineer I to Service Manager.- Provided consulting, engineering and technical support to Puget Sound area small/medium sized businesses. Developed collaborative partnerships with clients to continually assess needs, identify cost-effective solutions, and proactively maintain customer environments. - Provided support for unique Windows, Mac and Linux environments for clients in wide-ranging industries. Specific focus on proactive maintenance, disaster prevention and recovery, and network/system security.- Implemented detailed service/status monitoring and remote device management. - Implemented ConnectWise PSA ticketing, planning and finance applications.- Trained and mentored junior employees. Developed policies and procedures. Show less

Portland, Oregon Area

- First in the District to renegotiate District Service Level Agreement for Benson Polytechnic High School, enabling a flattened user support structure at significantly reduced cost. - Managed Novell/Windows 2000-based network consisting of 400+ clients, 10+ Windows and Linux servers. Built, tested and deployed custom Windows OS images. - Implemented web-based applications such as mediawiki, dotproject, and nagios to streamline inter-organization communications, monitoring and… Show more - First in the District to renegotiate District Service Level Agreement for Benson Polytechnic High School, enabling a flattened user support structure at significantly reduced cost. - Managed Novell/Windows 2000-based network consisting of 400+ clients, 10+ Windows and Linux servers. Built, tested and deployed custom Windows OS images. - Implemented web-based applications such as mediawiki, dotproject, and nagios to streamline inter-organization communications, monitoring and documentation. - Managed equipment acquisition and replacement process. - Served as a curriculum resource and assistant for faculty and students.- Mentored students and formed junior technical support team. Show less

Portland, Oregon Area

- Provided consulting, engineering and technical support agency-wide, including Windows/Mac/Linux computer labs at multiple sites in the Portland-metro area.- Successfully migrated organization from Windows NT/2000 to Linux Terminal Server Project; acquired donated equipment, thus reducing the equipment budget 10x. - Created support and training documentation for staff and students.- Developed and enforced acceptable use policies.

Portland, Oregon Area

- Created organizations first website for public information, recruitment, and fundraising. - Participated in grant writing, community outreach, and education advocacy.- Elected to a two-year; extended for an additional term to guide organization through leadership and mission change.

Portland, Oregon Area

- Provided consulting, engineering and technical support agency-wide, including Windows/Mac/Linux computer labs at multiple sites in the Portland-metro area.- Successfully migrated organization from Windows NT/2000 to Linux Terminal Server Project; acquired donated equipment, thus reducing the equipment budget 10x. - Created support and training documentation for staff and students.- Developed and enforced acceptable use policies.

Portland, Oregon Area

- Maintained Mac, Windows, and Linux computer labs and classroom computers. - Coordinated partial migration from Windows 2000 to Red Hat based Linux Terminal Server Project. Supervised K-12 school aged children; served as a curriculum resource and assistant for faculty and students.

Education record

Information Technology/Fiber Optic

Partial AMP certification