Christopher S. Email & Phone Number

Dallas-Fort Worth Metroplex

As IT Support, I am on the frontline for all technical issues that affect our end users. My responsibility is to engage in the stages of triaging, troubleshooting, resolution and documentation of issues, and escalating to other teams where necessary.Alongside my role as a technician, I work with the IT Security team as a local Subject Matter Expert and coordinate with them on matters of information security.I am one of the primary contact points for IT Support at the remote campus of Medpace Dallas, an office of over 300 employees. I also provide support to the entire global user base of Medpace.My responsibilities are described as follows:Administrate Medpace user accounts for network, email, ClinTrak®, and other applicationsProvide support to end users on Medpace IT equipment and software applications including desktop computers, peripherals, copiers, fax machines, scanners, building security systems, environment monitoring systems, computer operating systems, office applications, ClinTrak, and othersIdentify, research, and resolve technical problems of Medpace IT equipment and software applicationsRespond to IT tickets, telephone calls, emails, and requests for technical supportDocument, track, and monitor problems to ensure timely resolutionsPerform other support-related tasks to meet company objectives.

Dallas/Fort Worth Area

At NetProtect, I wore many different hats. This was a role that allowed me to grow into the shoes of a full-fledged technician, and I gained a wide variety of knowledge in many topics beyond that of helpdesk.From this role, I learned how to best support clients in a Helpdesk-type environment.I remotely supported dozens of clients across a wide variety of environments. I would regularly diagnose and resolve problems, and engineer solutions where there was no existing path to resolution, all while managing customer expectations. I worked with multiple ticketing systems and RMM solutions, such as Kaseya VSS and Datto.Alongside the Helpdesk experience, I was a field technician for many of the same clients in the DFW Metroplex. I supported various physical and virtual environments, from food service and manufacturing, to the healthcare and financial sector. The on-site role required a slightly different skill set and I learned how to operate under pressure with time constraints, while also being the "face" of customer service.Outside of those roles, I also served as an IT Generalist for the company. Among other things, I troubleshot niche issues such as issues on network equipment or in interactions between different software.I was responsible for the configuration and deployment of firewalls throughout our environment, such as Datto and Juniper equipment.I regularly configured and deployed VPN solutions, such as IPSec VPNs as well as SSL VPNs such as OpenVPN in both client and server-facing configurationsMy responsibilities included:Configuration, installation, and maintenance of network equipment such as firewalls and switches.Troubleshooting and problem resolution for end users.Server administration and maintenance, including AD and Azure AD.Field technician duties, including hardware repair and in-person troubleshooting.Configuration and monitoring of site to site and client VPNs.Monitoring of threat environment and security posture.

Bachelor Of Business Administration - Bba, Computer Information Systems

While my education is still in progress, I have learned enough to enhance my technical abilities. I have already completed introductory.

Associate’S Degree, Network Operating Systems, Network Design, Lan/Wan Management

Activities and Societies: At NCTC, I gained a strong foundation for my career. It augmented my knowledge regarding one of the most arcane.