Christopher Torres Email & Phone Number

Irvine, California, Us

Serve as the primary technical point of contact for enterprise customers, managing relationships and ensuring customer success.Collaborate with cross-functional teams including sales, product, and support to deliver outstanding customer service and resolve any technical issues.Provide technical guidance and best practices to customers, ensuring they are able to fully leverage Alteryx's platform to achieve their business goals.Alteryx Server subject matter expert helping customers resolve issues with Alteryx Server, and provide recommendations for optimal performance and upgrade experience and expertise. Create custom workflows, apps and solutions for a wide variety of end users including server admins to data scientists. These includes Alteryx Server API's utilizing them through Alteryx Designer, Postman and Python. Participate in the the hiring and mentoring technical account managers.Build and maintain strong relationships with customer stakeholders at all levels of the organization.

Irvine, California, Us

Assist in planning, maintaining, and upgrading Alteryx Server for premium support customers.Experience in migrating Alteryx Server from on premise servers to AWS virtual machines. Participated and completed in emerging leaders training program. Work with customers to obtain then provide product feedback to internal stakeholders as needed. Arrange and host weekly touch points with multiple customers to ensure product satisfaction, feature requests and product roadmap discussions.Facilitate the resolution of support cases through cross-functional collaboration across the organization.De-escalate, monitor and communicate on critical issues affecting accounts managed to ensure customer satisfaction.

Irvine, California, Us

Support Alteryx's customer base across multiple products including Alteryx Server and Designer.Respond to and resolve production impacting issues for Alteryx Server in a timely and professional manner to get customers back up and running. Research, test and report and bugs or defects found by customers to the product and development teams. Work closely with technical account managers, sales engineers and other sales functions to ensure great and timely customer service. Participate in KCS (Knowledge Centered Service) writing internal and public facing articles relating to issues customers have experienced including but not limited to Break Fix and How to type articles.

Irvine, Ca, Us

Managed the customer service department participating in interviewing and hiring whilemaintaining a positive environment providing high quality customer service for all AutoGravityproducts across all platforms.Help drive product by identifying customer needs, creating data points based on customer needsand providing feedback to create a great customer experience.Maintain constant communication with engineering, QA and product teams using data to pushimprovements and features while increasing customer satisfaction.Created and wrote all information related to the Customer Service team including the Customer Service Handbook and more documents working hand in hand with compliance to meet industry standards. Using tools like Intercom and Zendesk, launched customer communication campaigns to driveconversion and create customer conversations resulting in 75% more user sign ups.Participated in research and development using Google’s Sprint method to envision improvedcustomer journeys while maintaining a great experience when using AutoGravity.Experience using industry standard tools such as SalesForce, JIRA, Confluence, Office 365,GSuite, Github, Jenkins, AWS and Slack.Utilized Dialogflow and created an AI chatbot to converse directly with customers helping with abetter customer experience and more comprehensive view of our customers.

Remotely operated and managed customer and technical support services for over 3,000 clients along with a team of seven people.Using Powershell and terminal, assisted in managing automated scripts to maintain quality service and support for Relyenz customers. Cross functional cooperation with the sales and product teams to ensure customer satisfaction. Performed data recovery services for clients, occasionally in 24/7 support, to prevent potential downtime for customers.

Irvine, Ca, Us

Created content for social media platforms and company website. Assembled and shipped product while improving internal workflows to better help improve delivery of product ensuring a great customer experience.Actively monitored current inventory to ensure company had necessary items to assemble and deliver product to customers in a timely manner.

Provided high quality customer support to a suite of SaaS products including McAfee Spam Filtering, Message Archiving and disaster recovery services.Used SalesForce and Zendesk as our CRM tool to provide great customer service in a timely manner.Advised customers in a concise and prepared manner regarding their potential issues using our service. Assisted in improving workflows for 24/7 on-call support leading to more efficient responses times and increased customer satisfaction.

Handle incoming orders including pizza, sandwiches, salads and other appetizers. Maintain a clean and orderly restaurant to ensure customer satisfaction. Prepare ingredients for kitchen alongside cooks to ensure all food demand is met and items are prepared for upcoming day.

Bachelor Of American Studies, American/United States Studies/Civilization

Tefl Level 5, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Javascript

Html / Css