Christopher Murphy Email & Phone Number

Dublin City, County Dublin, Ireland

- Managed and optimized 10+ client Meta ad accounts daily, overseeing campaigns with monthly budgets in the thousands.- Designed and executed high-performing Facebook and Instagram advertising campaigns, generating 1,000+ leads and driving over €100K in client sales.- Conducted A/B testing and performance analysis to identify and scale top-performing campaigns.- Published engaging daily content on company social media platforms, including video reels, business tips, memes, and feel-good stories, leading to 5,000+ new followers and 1.5M+ video views over six months.- Organized weekly client meetings to report on campaign performance and budgets, implementing strategies that saved clients €10K+.- Managed the company’s lead funnel, engaging in outreach via calls, emails, and messages to secure clients for SEO, paid ads, and website design services.- Hosted discovery sessions with prospective clients, identifying their needs and offering tailored digital marketing solutions.- Supported the SEO manager with keyword research and content strategy development, contributing to a 22% increase in website sales within four months.

Dublin, County Dublin, Ireland

• Launched Facebook and Instagram ad campaigns targeting new potential fitness clients for a Personal Trainer, resulting in 26 new leads being generated as a result of the campaign at a cost of less than €1 per lead.• Created Instagram ads targeting new potential business, resulting in a conversion rate of 50% over a 3-month period, with 13 new companies becoming clients as a result of the campaign.• Analysed previous ad campaigns managed by a client, identified trends and patterns in ad campaigns and took appropriate action, which contributed to a 37% CTR increase on Facebook and Instagram ads.• Published content to company social media channels daily over a 9-month period, using video reels, business tips, memes, and ‘feel good’ stories, which contributed to a growth of 5,000 new followers across Facebook and Instagram.• Self-thought in Canva and created graphics for social media promotion campaigns, allowing the company to save €500 a month on third-party marketing and content creation companies.• Enrolled in online training courses during my spare time to become proficient in operating Google Adwords, SEO and Facebook Ads.

Dublin City, County Dublin, Ireland

• Provided ad technical support to Facebook clients such as Nivea, Nestle and Ford on a daily basis, with campaigns spending into the millions monthly. • Analysed and diagnosed 20+ client ad issues daily over an 18-month period, with duties including providing technical support, updating on best practices for ad creation and sending follow-up emails to level 1 analysts to manage their questions and concerns.• Investigated and prioritised advertising issues, and escalated to a specialist when appropriate for further troubleshooting or debugging.• Effectively and concisely communicated resolution, technical resolution, workarounds, or product confusion to the level 1 sales team. • Owned tasks end-to-end until they were assigned to a specialist.• Discerned product confusion from bugs, identified solutions and advised the level 1 team to accomplish the advertiser's desired outcome.• Partnered with product support group specialists to identify solutions to advertising bugs and product confusion.• Facilitated a high-end customer experience related to support for advertising bugs.• Mentored team members and owned product support areas.• Stayed up to date with Meta Ads platform and best practices to advise clients of such changes.

Dublin, County Dublin, Ireland

• Logged incidents from phone calls and emails on the Service Now incident management system.• Diagnosed and resolved problems first line where possible, and escalated to appropriate groups where required.• Monitored Service Desk incidents and Service Request queues.• Resolver Group and customer liaison that enabled effective management of incidents.• Worked through Incidents and Service Requests to closure.• Performing Ad-hoc duties as required.

Toronto,

• Managed large multi-currency clients' accounts such as UPS. • Processed batches of work by extracting cheques and remittances from deliveries under time constraints. • Verified the negotiability and integrity of cheques while maintaining high levels of detail. • Inputted data in conjunction with following standard operating procedures and customer-specific instructions for processing. • Reconciled electronic and paper documentation.• Analysed information and data to determine the accuracy and completeness of work.• Trained new employees regarding operating processes and Canadian banking methods.• Recommended procedural and workflow changes that enhanced quality and productivity.• Ensured that all customer and bank guidelines were followed as related to operations, internal audit, security and general practices. • Maintained high site productivity and quality standards.

County Galway, Ireland

• Provided IT support and training to all 120 Supermac’s outlets throughout Ireland via the TeamViewer application over an 18-month period.• Assisted with testing, integration and updates of Point-of-Sale terminals that led to a 12% increase in revenue. • Aided in the design, development, testing and successful implementation of a new Electronic Point-of-Sale project that handled 120,000 transactions per day and cost €1.5 million.• Diagnosed and troubleshooted hardware, software and network issues.• Detailed call logging and asset management for all IT equipment using a Service Management System.• Compiled daily sales data reports using Microsoft Access and Excel for Senior Management. • Monitored IT stock levels, to ensure stock remained above an optimum level.

Dublin City, County Dublin, Ireland

• Provided customers with excellent customer service and resolved issues in a calm and friendly manner. • Responsible for the home delivery section of the store by taking orders and managing a team of delivery drivers. • Introduced a processing change that increased sales and decreased customer wait time. • Responsible for training all new staff members in all aspects of the business. • Adherence to correct cash handling and security procedures whilst operating the cash register. • Demonstrated teamwork by helping coach and support new team members.