Chris N. Email & Phone Number

Warrendale, Pa

Administered and managed daily security operations and systems.Developed process for account provisioning and de-provisioning for internal and external users using built-in, 3rd party, and automated tools.Engineered and monitored the Rapid 7 security platform to identify and mitigate threats, vulnerabilities, and misconfigurations improving security posture.Aligned with other IT groups and business partners to mitigate vulnerabilities based on scan results.Partnered with managed SOC and Engineering teams to monitor and remediate issues 24/7. Researched and implemented numerous antivirus/anti-malware solutions to identify and mitigate potential threats for hundreds of corporate computers and servers.Lead comprehensive security audits including PCI, SOX, routine system, and account assessments to maintain regulatory compliance and reinforce system integrity.Monitor and remediate risks and threats using Microsoft Defender.Conducted semi-annual penetration testing and phishing campaigns to identify and remediate vulnerabilities. Developed and assigned routine and targeted security awareness training to elevate security awareness across the organization using Proofpoint Security Awareness Training raising security awareness by over 80%.Deliver comprehensive reports and real-time analytics to the CISO, CIO, and key stakeholders, enabling informed decision-making on cybersecurity strategies.Implemented and managed Microsoft Privileged Identity Management PIM to ensure RBAC is provisioned appropriately.Conducted semi-annual firewall reviews with the Network team and evaluated rules.Assisted with the deployment, management, and patching of over 2,000 endpoints using Microsoft Intune, SCCM, and Workspace1 for over 2000 endpoints.Reported to and took direction from CISO regarding security operations management.Regularly attended meetings about new applications and change management.Trained and mentored new IT Security team members.

Warrendale, Pa

Rmu School Of Business

Provide phone, email, and remote support on and off campus for faculty, staff, and students having hardware and software related issues using Dell desktops and notebooks as well as HP DeskJet and LaserJet printers; Troubleshoot classroom Extron multimedia and computer equipment. Log and/or escalate tickets using the Remedy ticket system; Image, deploy, and trouble Windows XP Pro, and Windows 7 Pro using Norton Ghost; Novell/ GroupWise / Webmail. Administer computer and printer roll outs and decommissions.

Provided executive level I and II phone, email, and remote support in a heath care facility and its satellite offices of over 1,000 Doctors, Nurses, and Administrative staff; Logged tickets using the Remedy and Service Center ticket system; Supported over 2,000 devices which include desktops, laptops, printers, and scanners; Provided triage and escalation for applications such as Windows XP Professional, Microsoft Exchange/ Webmail, Cerner, Dictaphone, OAS Gold, Logicare, and Epic; Reset and unlocked user accounts, added and removed users from groups in a Windows 2003 Server and Novell environment; Installed software applications on Windows XP Professional devices using Marimba/ BNC software; Managed computer and printer roll outs, decommissions, and reclamation; Maintained database of current and decommissioned company assets; Imaged new computers and laptops using Norton Ghost for end user deployment.

Provided hardware support over 5,000 hardware devices ranging from HP, Dell, and IBM PCs, notebooks, and printers throughout multiple UPMC health care facilities; Ordered replacement components for these devices from the company vendor and repaired the devices on site in most cases; Worked directly with other ISD groups to provide hands on customer support; Used Service Center and Service Access to receive and process trouble calls.

Bachelor'S Degree, Computer/Information Technology Administration And Management

Bachelor'S Degree, Information Security & Cyber Forensics

Associate'S Degree, Computer Systems Networking And Telecommunications

Associates Degree, Information Technology