Christopher Tan Email & Phone Number

Singapore

Singapore

• Develop and maintain strong relationships with both Corporate (HR) and Panel (Clinics & Hospitals) clients in Singapore, fostering trust and exceeding expectations.• Serve as the primary point of contact for assigned clients, addressing inquiries, resolving issues and providing ongoing support.• Proactively promote the HealthMetrics portal to potential clients within both segments, generating interest and scheduling booking appointments for demonstrations within Insurance and Human Capital industry• Conduct comprehensive onboarding sessions for new clients, ensuring they understand the full functionality of the portal specific to their needs (HR vs. Clinic/Hospital).• Partner with Singapore team to identify client needs and recommend solutions to optimize their use of the HealthMetrics portal.• Gather and analyze client feedback to identify areas for improvement and enhance the overall client experience for both Corporate and Panel clients.• Manage and maintain accurate client records within our CRM system.• Stay up to date on industry trends and best practices in client service within the Singapore healthcare landscape

Singapore

• Conduct market research to identify key opportunities and challenges within the healthcare industry, focusing on acquiring panels as healthcare partners• Develop comprehensive growth strategies tailored to target panels' market share and expand HealthMetrics's presence within the corporate sector.• Identify competitive advantages and differentiation points to position HealthMetrics as the preferred choice for panels and corporate clients.• Collaborate with internal stakeholders to drive clinic acquisition initiatives and achieve market share.• Work closely with sales team to drive leads and identify prospects' interest in adopting our solution for their employee benefits.• Develop sales pitch deck, user training guides for better on-boarding both clinics and corporate clients during the pre and post sales process.• Implement strategies to drive increased adoption and usage among employees within existing corporate clients• Develop and execute marketing campaigns and initiatives to enhance user engagement with health education, promotional materials, product updates and others• Utilize data analytics tools to track key performance metrics related to panel acquisition, corporate client growth, and member registration.• Analyze trends, identify insights, and make data-driven recommendations to optimize growth strategies and improve outcomes.• Regularly report on progress to senior management, providing insights into the effectiveness of growth initiatives and highlighting areas for improvement.• Act as a liaison between internal teams and external partners, facilitating communication and collaboration to drive growth objectives.

• Perform skillful and accurate oropharyngeal (OP), nasal mid-turbinate (OP-MT/OP-NMT). nasopharyngeal swab (NP), Polymerase Chain Reaction (PCR) and Antigen Rapid Test (ART)• Assist with specimens’ collection• Adhering strictly to all infection control measures and safety procedures in swab operation• Explaining swabbing procedure to patient• Checking of Contra-indications before every swab starts • Gowning and doffing PPE trained• Provide good service and ensure customer satisfaction• Support other duties as required by the Site Supervisor

Singapore

• Map, streamline & optimize the entire user journeys for all stakeholders• Identify friction points & conversion gaps in the user journeys• Develop scalable & creative solutions to improve the journeys• Provide operational support in the acquisition, on-boarding & retention stages• Translate post-sales service into potential upsell and account retention for Sales• Work closely with leadership team on strategic special projects• Worked with Customer Service and Product Development departments to enhance overall customer experience.• Helped to increase customer retention by striving to create wonderful customer experiences.• Brought forth a service-oriented attitude dedicated to the customer experience.

• Worked to support sales teams and rise against competition.• Worked well with colleagues to ensure optimal productivity.• Communicated the progress of quarterly initiatives to internal and external stakeholders.• Built long-term trusting relationships with clients to achieve ultimate client retention.• Effectively acted as a liaison between our Marketing and Sales teams.