Chris Johnson Email & Phone Number

Serve as Manager on Duty for a National Historic Landmark Hotel & Spa with 240 guest rooms, four award-winning restaurants, 20,000 square feet of meeting room space and a full service day Spa.Promoted to oversee evening hotel operation. Work closely with all hotel departments and assist management as conflicts arise. Ensure that the hotel’s quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness. Respond promptly to guest concerns and set an example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. • Investigate, correspond and expedite all guest claims in a thorough manner.• Diffuse escalated guest and employee situations by utilizing conflict resolution abilities.• Communicate with the Director of Rooms and General Manager on daily basis.

Practiced sales, organizational and interpersonal skills regularly. Effectively communicate with clients and accounts in order to create an excellent relationship for future business. • Creatively solicited new business opportunities and increased production of existing corporate accounts. • Responsible for writing the historical content on the newly redesigned hotel website.

Collaborate with Management Team and Guest Service Agents regarding daily hotel operations. Enhance customer satisfaction and hotel interest by providing employees with the necessary tools to maintain and increase service levels to hotel guests.• Responsible for the hiring, training and the development of all Guest Service Agents.• Instrumental in increasing the efficiency of the hotel shuttle operation by restructuring existing procedures and implementing new ones.