Customer oriented IT professional offers a comprehensive skill set resulting from exposure to complex networks and diverse software and hardware needs. Experienced in developing, implementing, supporting and optimizing key functional areas, particularly network, server infrastructure and virtualization. Willing to take on new challenges to provide customers with end results that exceed expectations.Technical Skills: • Design, implementation and support of Windows servers, Network Infrastructure and server/storage solutions.• Configuration and management of VPN architectures• Router, switch and Firewall configuration and management (Sonicwall, Fortinet and Cisco)• IBM, DELL, HP Server hardware maintenance• VMware Certified Professional 6.5• Microsoft Certified Professional• Apple Certified Support Professional• SonicWALL Certified: CSSA• VMware ESXi 4.5 – 6.7• Symantec Backup Exec• Nutanix Hyper-Converged Platform• Compellent Storage Array management• MS Office 2003 - 2016• Active Directory• Exchange Server 2003 - 2016• Datto BDR Solutions• Symantec Antivirus, MalwareBytes, Webroot, and Trend Micro Antivirus,• Ticketing System experience: Autotask, Connectwise• RMM Experience: Labtech, DattoRMMNon-Technical Skills• Excellent Troubleshooting skills• Excellent written and verbal communication• Customer service oriented• Documentation skills• Project Management