Hi, I’m Chris - a dedicated Technical Operations and Process Optimization Specialist passionate about improving systems and driving operational efficiency while delivering an exemplary customer experience. I bring a diverse background in customer service, technical systems management, and leadership, with a proven ability to deliver measurable results.In my current role as a Customer Service Specialist at Roto-Rooter Plumbing, I’ve successfully increased membership sales by 4x in just six months, maintained 95% operational uptime across 30+ technical devices, and streamlined workflows to boost team productivity and customer satisfaction. My expertise includes managing server backups, optimizing internal processes, and delivering proactive training programs that enhance technician performance and client experiences.In previous roles, I've led creative experience planning and event execution, improving team performance by 30% and ensuring seamless collaboration across departments to achieve organizational goals. I also played a key role in launching a young adults group at BattleCreek Church, fostering a vibrant community with consistent weekly attendance of 200+ members and increasing participation in programs by 20%.My approach combines a deep understanding of technical systems with a passion for driving efficiency and fostering connections. I’m excited to leverage these skills in a tech-driven environment where I can optimize processes, innovate solutions, and contribute to organizational growth.If you’d like to connect or discuss potential opportunities, feel free to reach out to me at chrisseales25@gmail.com or here on LinkedIn. I look forward to collaborating and contributing to impactful projects!