Christopher T. Email & Phone Number

San Jose, Ca, Us

Santa Clara, Ca, Us

* Ensures that the NVIDIA Enterprise GPU driver is supported by CAD/CAM/CAE/AEC ISVs.* Maintains relationships with the engineers and certification teams of dozens of leading software vendors.* Establishes, documents, and enforces new processes and best practices.* Works with software managers, marketing, and engineers to gain consensus between vendors and NVIDIA.* Drives forward bug investigations, connecting members of various software teams to eliminate roadblocks.* Creates new software infrastructure to increase efficiency amongst the team.* Innovates new methods of communicating bug data to internal teams.* Leads projects to accomplish difficult or time-consuming tasks.* Delegates tasks to suitable teams.

* Created Test Plans for software used for marketing programs used in Apple Retail Stores.* Documented new designs and development efforts to match those designs.* Created automated functional tests using JavaScript and Selenium.* Interfaced with design and development leads to clarify functionality of major systems.* Introduced concepts and guided in the use of agile methodologies to development and QA teams.

Mountain View, California, Us

* Leading Cloud QA team's efforts to test production software.* Built Google Cloud-based automated functional testing and build system using Jenkins, Docker, Pytest and Selenium.* Took on project management role to ensure software is built to meet customer needs.* Worked with recruiting to interview team members and build out cloud, rendering, and QA teams.

Mountain View, California, Us

* Performed exploratory and ongoing testing on a product that had not previously been extensively tested.* Used Python to automate analysis and verification of large quantities of image data.* Documented and trained teammates on system architecture, as well as new processes and procedures for upcoming products.* Applied product knowledge to steer development efforts toward usable and maintainable products.

Santa Clara, Ca, Us

* Investigated video driver issues on various Linux operating systems using workstation, server, desktop and notebook hardware, educated customers and team members, and escalated to managers and developers as necessary.* Utilized various Linux command-line tools to find the causes of driver issues.* Worked and corresponded with many high-profile OEM and software customers including HP, Dell, Red Hat, Canonical, Valve, Pixar, Autodesk, and SGI.* Built systems and workflows to automate testing, find regressions, and create reports, using technologies such as SOAP APIs, REST APIs, NoSQL databases and scripting languages including Python.* Created web-based video training system and produced video training content.* Developed lessons and executed classroom training sessions for co-workers on usage and troubleshooting of Linux.* Executed and modified test cases, provided feedback and implemented troubleshooting for the launch of new NVIDIA-based hardware and software platforms.* Developed knowledge of practical applications of deep learning technology.* Led effort in upgrading web forum software for better issue tracking and coordination to resolve customer issues.* Increased user engagement 600% by coordinating efforts between engineering and external developers for the Jetson embedded hardware product line, igniting development of an open source software ecosystem amongst customers.

Zurich, Zurich, Ch

* Applied scripting and programming knowledge to organize and sort thousands of customer feedback issues.* Used scripting, productivity techniques, and automation skills to a 700% increase in feedback analysis while increasing analysis quality.* Investigated software issues, probed customers for additional data, wrote reproduction steps, and performed test cases.* Improved processes and logistics to better facilitate customer interaction.* Used AppleScript, JavaScript, Python, Selenium and DOM to perform automation.* Integrated Apple's Radar bug database with other applications to provide metrics data efficiently based on feedback from application developers.* Lead weekly meetings to discuss bugs with engineers and resolve customer issues.* Created weekly reports to track customer issues and metrics.

Cupertino, California, Us

* Assisted customers in troubleshooting and resolving issues with Macintosh platform software and hardware.* Tutored customers in design, video editing, and business applications.* Wrote instructions on implementing various processes and procedures.

Glen Allen, Va, Us

* Applied UNIX scripts and programs as well as migrated data to assist in the upgrading of machines from Mac OS 9 to Mac OS X.* Trained users on use of the Mac OS X operating system.

* Designed and output large-format trade show graphics for enterprise-level clients.* Used a wide variety of design applications and imaging hardware.* Used Perl, AppleScript and UNIX scripting knowledge to make design and output processes more efficient.* Designed and implemented office network and phone system.

Az, Us

* Assisted students with the use of various design applications.* Troubleshot and repaired computer hardware and software issues.* Instructed classes on the use of the Macintosh platform.

Millbrae, California, Us

* Helped design and build the Lomita Park Elementary School website.* Managed and maintained computer labs and networking hardware.* Taught school staff how to use the Internet, computers and software applications.

Bachelor'S, Animation

Education record

Computer Science

Visual And Game Programming

Physical Education, Art

Associate'S Degree In Occupational Studies, Personal Computer/Network Technology