Christopher Washington Email & Phone Number

Assist customers with GoOutdoors and outdoor activities, ensuring satisfaction and issue resolution. Oversee inbound call transactions, maintaining high-quality service and accurate data entry. Troubleshoot software and hardware issues for customers and vendors, ensuring seamless operations. Support local vendors with account management and hardware, enhancing customer and employee experiences. Resolve complex customer issues with GoOutdoors software, enhancing user satisfaction and reducing downtime. Lead transaction management via inbound calls, ensuring seamless customer experiences and efficient problem resolution. Partner with local vendors and agents to deliver top-tier account management and hardware support, optimizing operational efficiency. Maintain disciplined work ethic in a remote setting, achieving high success rates and contributing to team goals. Utilized advanced data entry skills to provide accurate, up-to-date information, supporting team and customer needs effectively.

St Augustine, Florida, United States

Configured and managed network topology, ensuring seamless connectivity for all operations.Oversaw security, POS, and Wi-Fi systems, enhancing reliability and user experience.Resolved network issues with a 100% success rate, ensuring uninterrupted service.Upgraded systems to maintain optimal performance, supporting business continuity.Analyzed and optimized network performance, resulting in a 20% increase in efficiency.Implemented security protocols, ensuring zero breaches over a 12-month period.Developed custom solutions for network stability, reducing downtime by 15%.Collaborated with cross-functional teams to streamline network operations, boosting overall system efficiency by 15%.

St Augustine, Florida, United States

Managed and trained a team of 20+ employees, ensuring seamless front-of-house and back-of-house operations.Conducted daily meetings to address successes, challenges, and task updates, fostering team communication.Maintained high standards in guest satisfaction, hygiene, and safety, enhancing overall customer experience.Oversaw end-of-day accounting and managerial tasks, contributing to financial stability and growth.Managed weekly stock and inventory, ensuring necessary items were available for daily operations.Implemented efficient scheduling system, reducing labor costs by 15% while maintaining high service standards.Fostered a team-oriented environment, leading to a 20% increase in employee retention and improved customer satisfaction.Conducted thorough weekly inventory audits, ensuring 98% stock accuracy and minimizing waste. Analyzed sales data to optimize menu offerings, resulting in a 10% increase in average ticket size.Introduced a customer loyalty program, boosting repeat business by 25% within six months.

Assisted users with Apple products, resolving level 1 issues efficiently and courteously. Maintained a first-in, first-out ticket system, ensuring timely resolution of customer inquiries. Demonstrated patience and conflict resolution skills, enhancing customer satisfaction. Consistently upheld professionalism and courtesy in daily interactions with users. Diagnosed and repaired diverse devices, ensuring timely and effective solutions. Delivered exceptional customer service, maintaining clear communication and satisfaction. Utilized advanced troubleshooting to resolve complex issues, often surpassing standard repair times. Organized inventory to optimize repair processes and minimize downtime. Collaborated with technicians to share knowledge, enhancing team productivity. Developed and implemented a streamlined inventory system, cutting parts retrieval time by 25% and boosting repair throughput.

Houston, Texas, United States

Spearheaded troubleshooting and repair of varied devices, ensuring swift and effective solutions.Fostered customer relations via excellent service and transparent communication.Implemented cutting-edge troubleshooting techniques for swift issue resolution.Pioneered a streamlined inventory system, reducing parts retrieval time by 25%.

Provided emotional and physical support to stroke patient, enhancing recovery through compassionate care. Assisted with daily living activities, improving patient's quality of life and independence. Implemented stroke rehabilitation exercises, contributing to measurable improvements in mobility. Managed medication schedules, ensuring timely and accurate administration of prescribed drugs. Monitored vital signs, identifying potential health issues early and preventing complications.

Remote

Delivered top-tier customer service to Comcast subscribers, achieving a 95% satisfaction rate. Resolved technical issues with a 90% first-call resolution rate, enhancing customer experience. Handled 30+ calls daily, maintaining high-quality standards and efficiency. Collaborated with teams to address complex inquiries, improving service effectiveness. Trained new hires on protocols, boosting team performance by 10%.

Fort Stewart/Fort Moore, Georgia, United States

Resolved 600+ technical issues, ensuring high user satisfaction and zero complaints. Coordinated 500+ Video Teleconferences for senior personnel across the U.S. and overseas. Developed a ticket tracking system, efficiently processing over 5,000 Service Desk tickets on a first-in, first-out basis. Configured and optimized network settings for 750+ workstations, meeting DoD standards and enhancing overall system performance. Maintained and tracked inventory worth $1M in equipment and software, ensuring zero losses and accurate records. Managed and streamlined the deployment of PCs for 800+ new hires, ensuring seamless integration and minimal downtime. Supervised and mentored 50+ soldiers in IT support operations, fostering a cohesive and knowledgeable technical team. Implemented cybersecurity protocols, reducing data breaches by 30% and ensuring compliance with DoD regulations. Led a team to upgrade communication systems, enhancing reliability and reducing downtime by 25%.

Fort Stewart, Georgia, United States

Led network security administration, maintaining 4 years of incident-free operationsStreamlined network efficiency by subnetting IP addresses for over 750 devicesSpearheaded a team to enhance network performance, achieving 30% reduction in downtimeImplemented network security protocols, mitigating threats by 25%

Fort Eisenhower

Managed military IT systems post-advanced trainingEfficiently resolved IT hardware, software, and network issuesEnsured sensitive military information safety via compliance with cybersecurity protocolsMinimized downtime through complex network issue analysis and resolutionAssured robust connectivity through meticulous network infrastructure installation and maintenance

Bachelor Of Science, Information Technology

Graduation Expected 4/25

Associates Of Arts, Information Assurance And Security, 3.48

Graduated

Certification, Information Technology