Christopher Washington Email & Phone Number

Assist customers with GoOutdoors and outdoor activities, ensuring satisfaction and issue resolution. Oversee inbound call transactions, maintaining high-quality service and accurate data entry. Troubleshoot software and hardware issues for customers and vendors, ensuring seamless operations. Support local vendors with account management and hardware.

St Augustine, Florida, United States

Configured and managed network topology, ensuring seamless connectivity for all operations.Oversaw security, POS, and Wi-Fi systems, enhancing reliability and user experience.Resolved network issues with a 100% success rate, ensuring uninterrupted service.Upgraded systems to maintain optimal performance, supporting business continuity.Analyzed and.

St Augustine, Florida, United States

Managed and trained a team of 20+ employees, ensuring seamless front-of-house and back-of-house operations.Conducted daily meetings to address successes, challenges, and task updates, fostering team communication.Maintained high standards in guest satisfaction, hygiene, and safety, enhancing overall customer experience.Oversaw end-of-day accounting and.

Assisted users with Apple products, resolving level 1 issues efficiently and courteously. Maintained a first-in, first-out ticket system, ensuring timely resolution of customer inquiries. Demonstrated patience and conflict resolution skills, enhancing customer satisfaction. Consistently upheld professionalism and courtesy in daily interactions with users..

Houston, Texas, United States

Spearheaded troubleshooting and repair of varied devices, ensuring swift and effective solutions.Fostered customer relations via excellent service and transparent communication.Implemented cutting-edge troubleshooting techniques for swift issue resolution.Pioneered a streamlined inventory system, reducing parts retrieval time by 25%.

Provided emotional and physical support to stroke patient, enhancing recovery through compassionate care. Assisted with daily living activities, improving patient's quality of life and independence. Implemented stroke rehabilitation exercises, contributing to measurable improvements in mobility. Managed medication schedules, ensuring timely and accurate.

Remote

Delivered top-tier customer service to Comcast subscribers, achieving a 95% satisfaction rate. Resolved technical issues with a 90% first-call resolution rate, enhancing customer experience. Handled 30+ calls daily, maintaining high-quality standards and efficiency. Collaborated with teams to address complex inquiries, improving service effectiveness..

Fort Stewart/Fort Moore, Georgia, United States

Resolved 600+ technical issues, ensuring high user satisfaction and zero complaints. Coordinated 500+ Video Teleconferences for senior personnel across the U.S. and overseas. Developed a ticket tracking system, efficiently processing over 5,000 Service Desk tickets on a first-in, first-out basis. Configured and optimized network settings for 750+.

Fort Stewart, Georgia, United States

Led network security administration, maintaining 4 years of incident-free operationsStreamlined network efficiency by subnetting IP addresses for over 750 devicesSpearheaded a team to enhance network performance, achieving 30% reduction in downtimeImplemented network security protocols, mitigating threats by 25%

Fort Eisenhower

Managed military IT systems post-advanced trainingEfficiently resolved IT hardware, software, and network issuesEnsured sensitive military information safety via compliance with cybersecurity protocolsMinimized downtime through complex network issue analysis and resolutionAssured robust connectivity through meticulous network infrastructure installation.

Bachelor Of Science, Information Technology

Graduation Expected 4/25

Associates Of Arts, Information Assurance And Security, 3.48

Graduated

Certification, Information Technology