Christopher Ward Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Placed stock, mutual fund, and fixed income trades (Bond’s, CD’s) in a timely manner, clarified transaction terms, and then followed up with Advisor’s to let them know the trade had been succesfully submitted.Resolved Advisor status questions regarding ACH’s, Wire transfers, ACAT transfers, Tender offer’s, mutual fund tradeability, “Cannot hold” investment products, document uploads and various Integrations.Opened Salesforce cases to recharacterize already submitted IRA contributions to the previous year.Opened Salesforce cases to have Specific Tax lots sold per request of Financial Advisor.Distributed paperwork to advisors in need, such as IRA Rollover form, ACAT Transfer form, EFT Authorization form, IRA Distribution form, Altruist Internal transfer form, Solo 401K form and Trust account form.Explained to advisor’s how to properly complete and then execute a myriad of forms.Answered Advisors questions who were new to the Altruist platform via Google Meet regarding the opening of accounts and proper account setup.Utilized Re-tool, Canny, Send Safely, Box, Ask AI, Smart Leaf.Answered tax questions regarding delivery dates for certain forms (i.e. 1099. 1099R, 1099 DIV, Form 5498) and let the advisors know which forms their client should be expecting to receive.Learned principles of previously uncharted ticket management systems such as Jira and Zendesk.Answered Advisor questions in a high volume “Zendesk chat” environment.Successfully closed 112 Zendesk tickets, the last week of January.Fielded questions on Fee billing, The Model Marketplace, Model portfolios, Assigning accounts and Advisor house accounts.Utilized Virtual communication (Slack) to disseminate operational business information to colleagues to facilitate business and also expanded personal intra and inter office relationships via slack.Troubleshot a litany of technical issues by either solving the problem myself or by reaching out to our IT department to help solve.

Schenectady, New York, United States

Passed Series 63 - Uniformed Securities Agent State Law Examination - September 2023Passed Series 7TO - General Securities Representative Examination - July 2023On a daily basis, utilized internal systems such as Redtail CRM, Unio and Riskalyze to update client financial information and help the firm's Financial Advisors stay abreast of ever-changing client financial situations. Reviewed rough draft financial plans for accuracy and completeness.Prioritized time sensitive tasks, while maintaining task orderHandled miscellaneous operational tasks to support the seamless functioning of the firm.Communicated effectively and accurately with clients to better enable financial advisors to discern client objectives and goals.Provided friendly, courteous and personalized customer service to help ensure customer satisfaction.Processed new account paperwork.

Westlake, Texas

Passed Securities Industry Essentials Exam Moved clients' money between bank and investment accounts and set up wire transfers for clients in a timely manner.Carried out required minimum distributions for clients reaching age of mandate.Executed internal journal transfers for clients.Disseminated publicly traded companies stock quotes with real time accuracy.Displayed excellent client service while taking a high volume of inbound phone calls, with varying levels of complexity, by independently solving or solving in collaboration with Schwab teammates.

Remote

Nourished current client relationships and identified areas of business need for potential clientsContacted prospective clients to establish a business relationship and met with them via Zoom.Delivered sales presentations highlighting target areas of prospective business need, based on conversational interviews and my own research.Evolved new sales areas and improved upon current sales techniques.Thoroughly researched industry news and developed insight leading to new opportunities for growth.Collaborated with sales colleagues to ensure sales numbers and profit goals were met.Developed a thorough knowledge of Loan Depot mortgage products and services as well as competitors niche products, resulting in more clearly defined business opportunities.

Dallas, Texas, United States

Utilized as internal point of contact liaison to provide thorough answers directly to customer or to promptly refer customer to a mortgage specialist who can answer directlyNurtured and further developed mutually beneficial working relationships with Mortgage Broker's located in Las Vegas, Nevada and San Francisco, CA, who were clientele of Loan DepotAnswered and troubleshot questions regarding Loan Depot's proprietary "Mello" broker portal ensuring a seamless and efficient workflowReviewed and clarified outstanding loan conditions with Mortgage Brokers and Loan Depot Account Executives to ensure loan progression and to facilitate mortgage loan closings within stringent transaction deadlinesProcessed mortgage loans by reviewing outstanding conditions then cleared the conditions when they were satisfactorily met, to facilitate and advance the loan process.Responsible for maintaining internal procedures, advancing mortgage loans through the loan process and articulating status updates for loans in process via telephone or email to broker clientele for large pipeline of mortgage loansRe-priced loans to facilitate rate lock extensionsHandled a high call / email volume promptly and with customer service savvyRan QM tests to ensure that points and fees were in line with acceptable industry guidelinesResponsible for withdrawing and canceling mortgage loans while following proper internal protocolReviewed borrower's financial statements and salient loan documents for accuracySent loans to closing queue and requested closing documents for brokers via the Empower origination system, in preparation for real estate closing datePerformed Verification of Employment checks via The Work Number or a myriad of other sitesReviewed Wire, Title, CPL, HOI, and Flood report for validation and accuracy

Coppell, Texas

Provided mortgage planning advice and financial counsel to Morgan Stanley's Wealth Management clientsReviewed clients finances at all levels from bank statements to investment statements and retirement accountsOriginated loans for Morgan Stanley's Wealth Management client's through a myriad of loan programs such as Non-conforming, Conforming, Jumbo, Tech Refi's, Interest only loans, and Loan modificationsFollowed up with Wealth Management clients and Morgan Stanley internal underwriting staff to make sure loan progression was timely, keeping customer satisfaction high and in accordance with stringent transactional deadlines, initially set by outside loan partnersMaintained confidentiality of Wealth Management clients in adherence with strict bank procedureCommunicated difficult real estate terms and transaction details to Wealth Management clientsAnalyzed clients’ financial status, credit and property evaluation to determine borrowing feasibility

Las Colinas, Texas

Account Manager who specializes in facilitating new hire acclimation with Angel Oak Proprietary Systems and internal non proprietary mortgage systems, ensuring a seamless transition from previous employment.Responsible for maintaining internal procedures, advancing mortgage loans through the loan process and articulating status updates for loans in process via telephone or email to broker clientele for large pipeline of nationwide mortgage loans.Currently working with 19 New Account Executives and their new brokers.Reviewing and clarifying outstanding loan conditions with brokers and Angel Oak Account Executives to ensure loan progression and to facilitate mortgage loan closings within stringent transaction deadlines.Handle a high call / email volume promptly and with customer service savvy.Responsible for withdrawing and canceling mortgage loans while following proper internal protocol.Answer product questions and resolve customer service complexities.Initiate rate lock extensions via secondary lock desk.Air travel to corporate headquarters to meet, greet and get acquainted with new hire Account Executives.

The Woodlands, Tx

Oversaw mortgage lending responsibilities at the branch level within four Woodlands area Wells Fargo branches and one Houston area branchAnalyzed clients’ financial status, credit and property evaluation to determine borrowing feasibility Mastery through professional experience with loan programs such as Conventional, Jumbo, VA, FHA, IRRL and other streamlined loans Taught Wells Fargo bankers basic mortgage guidelines that enabled them to identify qualified borrowersCarefully conducted business within the scope of the Dodd Frank Mortgage Reform and Anti-Predatory Lending Act Maintained immaculate mortgage pipeline with new and existing clients, enabling a cleaner process flow Utilized effective oral and written communication methods to educate clients in home buying process Processed mortgage loans by reviewing and clarifying outstanding conditions with Wells Fargo clients to facilitate and advance the loan process Accurately and efficiently evaluated credit applications

Conroe, Texas

Latham, New York

Bachelor Of Business Administration (Bba), Human Resources Management/Personnel Administration, General

Education record