Christopher Youngs work email
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Christopher Youngs personal email
OVERVIEW:I have over 15 years of experience in the insurance field that includes supervisory and management positions. In addition to a strong industry background, I have an excellent set of cross-functional skills within Sales, HR, Operations, Marketing, and other functional areas. Throughout my career, I have established and maintained a track record of delivering above expectations and goals, including innovative contributions and consistent performance results. My strengths include:☑ Leadership & Collaboration – I have solid experience in managing teams, initiatives, and processes, including staff supervision, coaching, and evaluation. I am frequently sought out for advice and provide guidance at all levels, from supplying recommendations to upper management to mentoring team members from other departments. I work effectively with internal employees as well as with external customers, vendors, and partners to achieve win-win goals.☑ Strategic Planning & Problem-Solving – I have an excellent combination of big-picture, strategic planning and effective day-to-day execution skills. In particular, I leverage strong creative abilities to design innovative solutions for critical matters, as well as using an analytical, metrics-based approach to capitalize on areas for improvement.HIGHLIGHTS:☑ Double-Digit Revenue Growth & Multi-million-Dollar Cost Savings☑ Breakthrough Strategies for Sales, Customer, and Operational Improvement Goals☑ Recipient of Awards and Recognitions; Top 10 Sales Performer; Diamond Level Sales AwardCREDENTIALS:☑ Licenses & Training: Insurance License (expired)☑ Technologies: Excel, Access, PowerPoint, SQL; Minitab; Tableau; R; Oracle; Noble & Avaya Dialer;JavaScript
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Senior ConsultantAllstate Nov 2015 - Apr 2021San Antonio, Texas AreaOVERVIEW:Promoted to newly created position in order to analyze multiple areas of opportunity for revenue and profitability growth. Lead a team of analysts and report to the Manager of Strategic Analytics. Provide capacity and resource planning as well as demand forecasting. Create and execute various outbound strategies. Conduct assessments of call center operations to pinpoint cost-saving opportunities.HIGHLIGHTS:☑ Enabled a 20% increase in annual sales items for the Outbound group through identifying under-utilized team members and recommending strategies to improve their productivity. Additionally, increased sales in Outbound by championing the use of a “Speed-to-Lead” process using case studies as sources.☑ Paved the way for a 5% increase in sales in 2018 through implementing an outside-the-box solution for a licensed agent occupancy.☑ Researched and identified a 7-figure total in potential staff savings through eliminating a vendor and bringing previously outsourced work as an in-house function.☑ Created a series of models for internal use, enabling upper management to create detailed future plans (previously, leaders had limited to zero access to required planning tools). -
Dialer ConsultantAllstate Nov 2010 - Nov 2015San Antonio, Texas AreaPromoted based on advanced technical and analytical skills required for the position. Managed a mission-critical automated dialer software application. Directed a team of analysts, as well as overseeing a workforce management team of 8 for a specified period. Wrote all dialer scripts and created campaigns. Worked jointly with Marketing to operationalize their goals and drive tangible results. Delivered training to sales teams on the effective use of the application; trained workforce management team on their duties tohelp them visualize their real-time impact.HIGHLIGHTS:☑ Developed the overarching outbound dialing strategy for Allstate affecting ~40% of all items sold in the call centers, leading to a significant gain in customer retention.☑ Worked through TCPA changes and implemented a robust manual dial strategy using unlicensed labor while focusing on the Speed-to-Lead process.☑ Created an Outbound Scorecard that increased visibility into metrics and goals for senior leaders, helping to improve the decision-making process for upper management.☑ Played key role in providing guidance for 1,000+ dialer application users across 3 separate facilities.
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Analyst/Associate AnalystAllstate Apr 2009 - Nov 2010Charlotte, North Carolina AreaAs Associate Analyst, collected, analyzed, and reported data to guide development of critical sales strategies. Created multiple pages of intranet content. As Analyst, completed extensive data mining and review of metrics.HIGHLIGHTS:☑ Facilitated a breakthrough change for Allstate’s approach to metrics. Created an automated coaching tool that incorporated metrics and enabled managers to hone in on key focus areas.☑ Evaluated the state mix coming into the call center to improve call routing. Provided top-performing agents with the better leads and increased opportunities (via tiering of agents) to optimize sales.
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Senior Customer Insurance Professional/Coaching PartnerAllstate Nov 2005 - Apr 2009Charlotte, North Carolina AreaAs Coaching Partner, worked jointly with Sales in the Charlotte, NC contact center to design strategies for improving sales performance. As Senior Customer Insurance Professional, leveraged deep product knowledge and effective communications to initiate, develop, and close sales.HIGHLIGHTS:☑ Enabled a 10% or more increase in multi-policy binds from call centers by assisting and supporting licensed sales agents in utilizing each call to maximize their bonus (e.g. demonstrated effective cross- selling strategies and solutions for countering objections).☑ Built a consistent record of top performance within a 3-year period. Earned the following awards and distinctions as a Senior Customer Insurance Professional: Top 10 sales rankings for 2006, 2007, and 2008; Diamond Level Sales Award.
Frequently Asked Questions about Christopher Youngs
What is Christopher Youngs's role at the current company?
Christopher Youngs's current role is 🙌🙌 Retired in 2021 🙌🙌.
What is Christopher Youngs's email address?
Christopher Youngs's email address is ch****@****ers.com
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1gmail.com -
Christopher Youngs
Leesburg, Va1dia.mil -
4aol.com, hotmail.com, hotmail.com, walmart.com2 1727639XXXX
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3allstate.com, allstate.com, allstate.com
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