IT RESPONSIBILITIES• Managed and maintained all aspects of technology for the entire US Headquarters• Collaborated with the global team to resolve IT support cases.• Developed a set of company-wide information on security standards and procedures.• Implemented solutions to optimize efficiency and increase productivity.• Diagnosed network problems involving a combination of communications issues.• Responded to all client requests for technical support by phone, email and the inter-office chat service.• Added user accounts, troubleshot issues with users and monitored usage.• Worked with outside vendors and teams to develop voice and data wiring infrastructure.• Negotiated and approved all IT vendor service contracts.• Determined feasibility, functionality and potential benefits of proposed systems.• Procured, Managed and disbursed all assets for US Headquarters.• Implemented disaster recovery and backup procedures.• Analyzed, Implemented and Maintained online CRM database.• Advised upper management of new technologies available and provided case studies to support my findings.• Gathered website data and performed analytics to report trends to senior management and make necessary improvements.CUSTOMER SUPPORT RESPONSIBILITIES• Developed, implemented and monitored programs to maximize customer satisfaction.• Routinely prepared and evaluated CRM reports to • Developed rapport with the customer base by handling difficult issues with professionalism.• Prepared & submitted RFQ’s to various clients, including government agency contracts.• Collected, monitored & evaluated customer requirements to optimize order process.• Provided detailed monthly departmental reports and updates to senior management.• Managed & coordinated all trade shows• Collaborated with marketing on various tasks, including customer trends, material design, promotional products, literature • Recommended changes to existing methods to increase the accuracy & efficiency

• Managed infrastructure of entire IT Department including IT staff, assigned projects, monitored productivity and enforced deadlines.• Maintained company servers, computers, printers, cables and other equipment.• Managed all switches, routers, firewalls and network equipment.• Identified, reported and resolved network security violations.• Added user accounts and defined rights for access• Maintained and supported key applications• Acted as primary contact for all IT issues, as well as network emergencies.• Negotiated all service contracts/agreements with third party vendors• Supervised external computer consultants and vendors.• Worked with outside vendors and teams to develop voice and data wiring infrastructure.• Managed application patches, data backup, security changes and network configuration.• Analyzed software, hardware and network systems for various transmission systems.• Developed a set of company-wide information assurance and security standards and procedures.• Drafted training materials and organized training sessions for new employees.• Maintained company websites jointly with marketing agencies.

HR Assistant (1996)• Received employment applications and contacted candidates to schedule interviews• Performed background checks and scheduled drug tests for new & existing employees• Performed administrative tasksInventory Control (1997)• Ordered store inventory per forecast process electronically• Maintained store inventory and availability for “hot” products• Performed pre-season planning tasks and addressed supply chain issues• Collaborated with local/regional store managers and addressed issues with theft and asset protection• Assisted loss management department with local/regional store audits• Performed administrative functions as required for position, including reporting

• Performed clerical and data entry tasks, including answering phones per assignment• Receptionist duties per assignment• Calculated inventory for parts per assignment• Monitored & distributed leads obtained from various bid subscriptions and trade show conferences