Responsible for help desk support, as well as network/cloud infrastructure planning and implementation for small to medium businesses.

Responsible for ensuring policies are being followed. Making sure work orders are being handled properly and completed in a timely fashion. Delegating responsibilities to co-workers. Assisting in completion of work orders. Assisting in training of associates.

Quickly diagnosing customer technology issues and questions in regards to home use.Diagnosing and repairing PCs for various services.Assisting customers in buying the right technology products for their needs.Assisting stores in learning policy and procedure.Re-enforcing store operations.

Very experienced in designing home PCs for various uses. Strongest in "power user" systems. Also experienced in computer cleaning (general maintenance, virus/malware removal).Have been working with home PCs and technologies for over 10 years.SMALL BUSINESS SYSTEMSApprox. 3 years designing and building small business servers for local businesses.Performed remote operations (maintenance, software installation, troubleshooting).Trained key client contacts to properly submit trouble tickets to aid in repair process.Data recovery from damaged file systems.Upgrade entire networks and computer systems.Design and implement entry-level Microsoft Exchange operations.COMPANY OPERATIONSWorked at local computer business for approx. 3 years, responsibilities included:Creating documentation for various services (release agreements, quotes, advertising).Ordering components for multiple system builds.Responsible for planning schedule for technicians.Installing, configuring, and maintaining web based support systems.