•Responsible for the allocation of points for different types of jobs, i.e. trouble calls, installs, changes of service•Monitor daily reports to compare and contrast quota numbers throughout the entire Cablevision footprint•Re-route technician’s to areas that require more manpower for a given week

•Monitor outages in New Jersey North based on call volume via CableData, 570 Report, and ServAssure•Consolidated the amount of customers’ repeat trouble calls from 16% to 13% in Northern New Jersey over a 6 month period•Enhanced customer experience through superior phone interaction•Monitor node health tickets via ServAssure and Remedy in a timely manner by effectively communicating with OSP supervisors and technicians

•Utilized superior communication skills to assist sales representatives, supervisors, and managers via telephone•Advanced knowledge of Cablevision’s intranet database and the IDA systems•Recognized in Admiral’s Club for the months of November, December, and January, 100% error free when inputting sales orders

•Exhibited distinguished communication skills by handling customer inquires via the phone and at the front desk•Recognized by management for advanced leadership skills which allowed the training of fellow employees and their progression under my daily observation•Mentored and trained approximately 30+ new employees over the course of employment

•Collaborated with colleagues to help organize the sports segment of the 10 o’clock news.•Captured important plays and highlights which would merit the viewers attention•Integrated historical and current sporting event highlights to orchestrate reels for the Producer’s File