Chris Justice Email & Phone Number

Atlanta Metropolitan Area

• Provides credit worthiness analysis on customers and potential customers.• Analyzed D&B data and Financials to determine credit worthiness, exposure, collection risk or decide on escalations to collection agencies.• Resolve high volume/complex account discrepancies to achieve SLA's, prevent aging of past due and reduce Bad Debt. • Reviews orders on credit hold for potential release.• Accountable for reducing delinquency for assigned accounts.• Recommend discrepancy accounts for bad-debt reserve, payment plans or write off.• Research / resolve credit balances in assigned portfolio to determine credit memos, refunds, final demand, or collections.• Research/resolve unexpected cash variances pertaining to shortages or overpayments.• Ensuring all customer credits, refunds or discounts are managed daily.• Manage customer queries and payment/collection related issues to agreed targets and quality standards.• Participate in departmental projects as needed.• Responsible for processing Tax Certificates for the Shared Services Team.• Prepare annual / quarterly, monthly reports for management. (Month End Sweeps Report, Invoice Count Report, AR Summary Report, AR Top 20 Monthly Report, AR Retainage Report and Monthly AR Metrix Report.• A/R Portfolio consisted of $50m in Strategic / Complex accounts.

Lawrenceville, Georgia, United States

• Work directly with Accounts Receivable, Accounts Payable, Sales Team, Sales Operations and Customer Service. • Research and resolve payment related issues involving merchant chargebacks, ACH returns and credits. • Resolve issues quickly to prevent further aging of delinquent balances.• Liaison between customers to address problems, issues, and analysis.• Work directly with Sales team to address issues and account status. • Review and analyze credit and account information to determine credit worthiness.• Identify and recommend improvements opportunities to maximize efficiencies.• Perform special projects as assigned and provide assistance as needed.• Accomplishments: Sage 2020 Colleague Success Award (We Do The Right Thing Award) and multiple Sage Star rewards.

Lawrenceville, Georgia, United States

• Worked closely with Sales team to verify and correct sales orders.• Contacted customer regarding defaulted sales orders (via phone and email)• Created credit memo cancellation.• Supported the Cash Application and Credit and Collection team by processing credits and debits associated with customer charge backs and bank returns in SAP daily.• Processed customer and/or partner orders and quotes verifying for accuracy.• Responsible for complex order processing issues and data entry projects.• Responsible for processing payroll/time and billing orders, and credits and needed.• Serves as liaison between sales and clients, earning confidence with reliable follow through and clear communication.• Performed various task in support of sales operations and/or backup assistance to other team members as needed.• Secure revenue through increased product knowledge and training by identifying and making recommendations for department improvements as needed.• Investigated and resolved order-processing issues by following the Standard Operating Procedures in place.

Atlanta, Ga

• Responsible for special underwriting projects and preparing PowerPoint presentations for team.• Prepare, edit and presents reports to management• Advise and provide management with recommendations to improve existing underwriting processes in order to meet updated compliance standards.• Makes recommendations on underwriting policy and pricing strategy for P & C and Professionally Liability risks.• Analyzes quality and quantity of highly complex risks underwritten• Market products and services through agencies or through the brokerage community.• Develops and maintains agency and/or broker relationships to reach positive and profitable business.• Mentor and guide less experienced underwriters and assist in the development of underwriting training.

Atlanta, Ga

• Select, analyze, price and manage new business risks to maximize profit in a production driven environment (Written Premium, Retention rate, Loss ratio and Individual new business production)• Marketed and underwrote P & C products (Property, GL, Auto, WC, Umbrella, Inland Marine) for Small, Middle Market and Commercial accounts in Georgia, North and South Carolina.• Transformed and grew small less profitable territory into one of the most lucrative in the region.• Transformed a territory once avoided due to excessive claim history and regulatory issues into one with the best loss ratio in the region.• Educated underwriting team on Agency Goals, Target Markets, territory demographics, economic climate and meeting customers’ needs.• Comprehensive Agency management including, relationship building, product marketing, education on various aspects of underwriting /rating and organizations appetite for business. (Desired markets)• Business cultivation in agent’s office 50%, Underwriting and quoting of new business 30%, Underwriting, pricing, negotiation of key renewals 20%• Effectively manage a $15 Million Book of Business.