Chris Wei Email & Phone Number

Alpharetta, Ga

• Support and troubleshooting application issues with Zenoss, ManageEngine, Cloudflare, A10 Load Balancer, SmartBear alertSite, Sparkpost, sql query, Kibana, Splunk, logstash, Mongo DB, MySQL, and AciveMQ, and application server logs.• Design, implement, and support online shopping catalog management system • Support online ordering process and working with internal/external teams to resolve related issues • Develop Unix Shell scripts routinely and Perform software deployment and manage production environment. • Lead effort to document the process and troubleshooting techniques and detail steps.First two years at this position as a Matrix consultant with "Bridge2 Solutions", which merged with Bakkt in Feb 2020.

Alpharetta, Ga

• Lead and coordinate software deployment in Dev, QA, Tests, Production environment, and Provision of new jboss environment. Develop scripts to automate software deployment and verification. Manage Cobbler/Puppet for configuration management and rapid software deployment.• Setup, Configure, and Manage nagios monitoring; and CVS, fisheye, and Apache ant deployment process. Manage and use Atlassian jira for ticketing system, and confluence and wiki pages to communicate works.• Perform Solaris and Linux server (including VMs) administration tasks.• Manage MQ series, Red Hat MRG, Apache, Infogix Assure, Hyperion Reporting, Oracle BI installation, configuration, trouble-shooting, and admin support.• Lead application migrations due to a datacenter retirement project. Coordinate and Migrate functionalities on these UNIX and Window servers to alternative ones. Configure new LINUX VMs and setup similar environments, including CVS repository migration.• Provide 24x7 system and environment support. Handle routine/urgent software release and hardware upgrade and related on-call tasks. • Serve as technical, environmental, and functional lead on development and infrastructure projects. Technical lead for Disaster Recovery exercise.• Participate in PCI compliance tasks, train junior team members, document procedures and works, and setup reporting web pages.

Norcross, Ga

• Provided 24X7 supports for mission critical production systems with little or no supervision. • Monitored, analyzed, documented, and maintained applications and perform trouble-shooting and problem-resolution; Escalate/communicate critical failures to other areas.• Created and maintained sql scripts and shell scripts to automate tasks and monitor systems and environments; Performed manual interventions required to process applications. • Coordinated with teams for successful software release and server upgrades; Assist to enhance and mandate standards and procedures; Contributed to Oracle 10g environment buildup.

• Provided and led production support and maintenance in the mission-critical financialsystems (GL, AR, AP, Oracle concurrent manager, and Discoverer/Brio reports), land-based telephone service, and DSL order management.• Coordinated UNIX and Windows environment upgrade and provided technical support. Played a major role in retirement of 22 NT servers for annual savings over $200,000.• Led vendor software integration, upgrade, maintenance, support, and trouble shooting.• Served as application DBA of Oracle Databases for several applications. Used PeopleSoft Tool to manage PeopleSoft panels and developed new applications.• Worked on planning, analysis, design, construction, testing, implementation, and documentation of both new and enhanced developments of financial service systems. • Developed build requirement packages and led software/middleware installation on new UNIX and Windows servers. Conducted capacity planning and disaster recovery. • Communicated and coordinated tasks with customers and vendors on daily base.• Developed documentations for required project deliverables, lesson learned, and job-aids conform to company/CMM4 standards.

Master Of Science (Ms), Physics

Doctor Of Philosophy (Ph.D.), Physics