Chris Wong Email & Phone Number

King Of Prussia, Pa, Us

Philadelphia, Pa

* Sales Engineer – Provide pre-sales support, including meeting with customers to understand and develop technical requirements, demonstrate proposed software solutions, and act as a primary technical contact during customer on-boarding phases, such as proof-of-concept and production deployments, as part of securing new and up-sell opportunities.* Provide post-sales support in designing and implementing solutions to ensure timely deployments after purchase and continued customer success with solutions, including upgrade support and deployment of new features.* Review customer feedback, provide technical support and potential bug analysis, to submit feature requests or escalate issues as necessary to software development team, as part of continual improvement of software quality.

Conshohocken, Pa

* Cloud Solutions – Redesigned and redeployed Razor Technology’s infrastructure in 2015, and expanded to a multi-site network supporting cloud solutions to meet customers’ server infrastructure and backup requirements.* Perform lead role in designing and implementing cloud backup and replication solutions using Asigra, Double-Take, Zerto, and NetApp products.* Manage testing procedures to ensure Razor Technology’s and customers’ preparedness for live disaster events. Testing goals included understanding customers’ servers, applications, and dependencies to fully restore environments and exceed customer expectations.* Infrastructure Management – Perform lead role in day-to-day operations through managing and monitoring of systems including Cisco network infrastructure and Cisco UCS servers, NetApp storage, VMware virtualization, Microsoft Windows, and CentOS Linux operating systems.* Proven uptime of infrastructure with rare unplanned outages since infrastructure redesign in 2015.

Philadelphia, Pa

* Cloud Backup Solutions – Built Recovery Networks’ infrastructure from a single cloud backup server, at the company’s inception in 2004, to a multi-site network supporting tiered cloud solutions to meet customers’ varying RPO and RTO requirements.* Performed lead role in designing and implementing cloud solutions using Asigra, Double-Take, and Zerto products.* Managed testing procedures to ensure Recovery Networks’ and customers’ preparedness for live disaster events. Testing goals included understanding customers’ servers, applications, and dependencies to fully restore environments and exceed customer expectations.* Infrastructure Management – Performed lead role in day-to-day operations through managing and monitoring of systems including Cisco network infrastructure, HP servers and storage, NetApp storage, VMware virtualization, Microsoft Windows, and Red Hat Linux operating systems.* Proven uptime of infrastructure with rare unplanned outages.

Philadelphia, Pa

* Managed Services – Performed lead role in implementing, managing, monitoring, and troubleshooting network environments at customer sites.* Performed lead role in managing internet infrastructure including DNS, web, and mail hosting environments.* Performed lead role in managing customer remote desktop hosting, and remote access solutions using Cisco, Microsoft, and Citrix products.* Performed lead role in managing VoIP communications using Cisco CallManager environment.* Performed lead role in implementing and managing partner ISP installations including T1 and VoIP deployments.* Infrastructure Management – Performed lead role in day-to-day operations through managing and monitoring of systems including Cisco network infrastructure, HP and Dell servers and storage, VMware virtualization, Microsoft Windows, and Red Hat Linux operating systems.* Proven uptime of infrastructure with rare unplanned outages. Improved uptime and stability of internet and remote desktop hosting environments by at least 20% within the first year of employment.