Chris Z. personal email
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Chris Z. phone numbers
My latest role as Project Coordinator III has been pivotal in scaling processes to enhance productivity. By optimizing task and process management, we have significantly increased bandwidth, enabling the team to focus on developing more robust workflows and driving project success.Previously, as a Project Manager, I applied my project management skills to streamline operations, ensuring that strategic objectives were met efficiently. My commitment to operational excellence and customer satisfaction is the cornerstone of my professional ethos, as I continually strive to deliver quality outcomes and foster growth within the organization.
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Project Coordinator IiiAccenture Feb 2022 - Dec 2023San Jose, California, United StatesManaged the day-to-day Reserve with Google qualification process, and provided guidance and structure to other tasks and projects -
Project Coordinator IiiAdecco Jan 2020 - Feb 2022San Jose, California, United States- This role spans two employers. Increased bandwidth of Strategic Partner Developers/Managers by managing their tasks and processes. -
Program And Project ManagementAccenture Mar 2019 - Nov 2019- Oversee operational workflows.- Deep dive analysis and investigation.- Create and update documentation.- Provide guidance with escalations.- Resolve or triage customer feedback/issues with purchased digital content.
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Project ManagerAdecco Jun 2016 - Mar 2019San Jose, Ca- - This role spans two employers. - Oversee operational workflows and vendors.- Deep dive analysis and investigation. - Create and update documentation. - Provide training and guidance with escalations.
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Google Play Content CoverageVaco Mar 2015 - Apr 2016Mountain View, CaProvide data to client to help drive business decisions to deliver a more fulfilling experience to end users who purchase digital content -
Technical WriterMilestone Feb 2013 - Nov 2014Mountain View, Ca- Maintain client's internal knowledge base and canned email responses for customer service agents.- Evaluate agent performance and visit off-site call centers to make recommendations on process improvements.- Help guide order management policy changes.- De-escalate cases where customers mention “legal” matters. - Create step-by-step troubleshooting steps for agents to use when troubleshooting device issues over phone and email.- Create content for confidential product launches.- Responsible for localization of knowledge base and canned responses into 20+ languages for global agents and customers. -
Customer Service Agent & Documentation SpecialistRandstad Usa Oct 2012 - Jun 2013Mountain View, Ca- Provide customer support for client customers via phone/email- Employee of the Month award for CSAT excellence- Promoted/Trained to Tier 3 to handle escalations and investigate order management and shipping issues- Promoted to writing the content that agents use to provide customer order management and technical support over phone and email -
Risk AnalystAdecco Oct 2010 - Oct 2011Mountain View, Ca-Protecting the integrity of client's service by investigating financial fraud, account-related abuse, and policy violations-Identify new and current fraud trends-Collaborate with cross-functional groups such as Engineering and Policy to identify vulnerabilities-Developed QA concepts, later developed by Eng-Call users to verify customer information and identify
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Pizza ChefFox'S Pizza Den Aug 2010 - Sep 2010San Jose, Ca-Prepare and stock ingredients, make pizzas and other dishes, clean up -
Front Desk ClerkSan Antonio Inn Aug 2009 - Jun 2010Mountain View, Ca-Check guests in and out, answer phones, provide customer service.
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Book Search Operations LeadAdecco Nov 2004 - Nov 2006-Promoted from an operator to the lead position in 6 months-Responsible for productivity of 20+ operators doing various tasks-Cleaned up a hostile work environment and increase department efficiency-Fostered superior rapport with cross-functional departments-Created the tracking system to store and recall materials from our warehouse-Drove and completed a project involving expensive, rare, and one-of-a-kind materials
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Cashier / Assistant ManagerCentury Theatres Jun 2003 - Oct 2004San Jose, Ca-Cashier, Confectionist, Usher, Assistant Manager -
CashierCentury Theatres Aug 2000 - Sep 2001San Jose, Ca-Worked as confectionist, cashier, barista, usher, and stocker
Chris Z. Education Details
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Business Management
Frequently Asked Questions about Chris Z.
What is Chris Z.'s role at the current company?
Chris Z.'s current role is Operations Manager | Project Management, Operations Management, Overseeing Workflows, Scaling, Deep Dive Analysis, Documentation.
What is Chris Z.'s email address?
Chris Z.'s email address is he****@****ail.com
What is Chris Z.'s direct phone number?
Chris Z.'s direct phone number is +140831*****
What schools did Chris Z. attend?
Chris Z. attended San Jose State University.
Not the Chris Z. you were looking for?
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Chris Aleksiewicz
Global Leadership Development At Marriott InternationalWashington Dc-Baltimore Area1marriott.com -
1strongtie.com -
2thomsonreuters.com, lseg.com2 +141446XXXXX
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