Christian Ramos Email & Phone Number

Working as a Systems Engineer for CIO TechnologiesWorkstation Deployment:• Image standard configurations utilizing System Center Configuration Manager• Configure additional applications not prepacked on system image• Install printers and additional hardware prior to location delivery• Package non-standard applications in SCCM to streamline deployment• Maintain hardware standards and consistencyMobile Device Management:• Enroll mobile devices in AirWatch• Create and deploy departmental policies within AirWatch• Manually enroll devices in Apple DEP with configurator• Update Honda Diagnostic software on Android tablets• Troubleshooting connectivity and access for Mitel Mobile AppDesktop Workstation Support:• Diagnose failing PC components and peripherals• Install software onto PC’s when required or missing• Setting up printers at stores and setting up their network connectivity when required• Diagnosing network connectivity problems on PC’s and network connected devices (Printer, credit card machines, etc.)Help Desk Support:• Password reset and user account controls• Creating new user accounts o Active Directory User Account o Placing accounts in proper Security Groups o Exchange Mailbox o Shoretel Account Creation and Extension Assignment o Skype for Business o Updating non-managed printers with employee info• Managing impact printers when DMs information is correct, yet connection cannot be established• Utilizing Cable management to present a clean work space for users• Adjusting WatchGuard Firewall policies o Managing network traffic that may be blocked by adding to white list (If approved) o Mitigate attacks in relation to nightly reports• Troubleshooting applications and software that is having issues (Freezing, not displaying properly)

Listed skills include Bilingual Communications, Computer Hardware, Active Directory Experience, Microsoft Office, and 28 others.

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  Valencia College

  Information Technology