Chrystal Vondran Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

· Account Management of client accounts through collateral and security management· Assisted in industry test for performance of finical systems and software· Performed final settlement for payments and settlement systems· Assessed transactions for risk to clients and the Bank · Reviewed processes, procedures and learnings ensuring that they were.

Calgary, Alberta, Canada

• Distributed Investment product proceeds
• Advised clients on reinvestment of exisAng funds
• ATended to clients’ special requests for payments on their loan
• Originated Master Card ApplicaAon and Credit limit increases
• Facilitated accounts changes and ownership changes allowing ease of access for clients
• ConAnuaAon of EB1 and EB2 duAes as scheduling and call volume demands

Calgary, Alberta, Canada

• Filed disputes for MasterCard transacAons
• Assessed fraudulent acAvity on MasterCard, Visa debit and accounts
• Filed fraud claims for clients
• Facilitated cancelaAon and reissues MasterCard when compromised or lost
• ConAnuaAon of EB1 duAes
• Verified and set up mobile pay capabiliAes for client’s devices

• Assisted clients with unlocking online banking following basic troubleshooAng processes
• Assisted clients deposit and account detail look up
• Assisted with bill payments for clients
• Provided reprint statements for clients for tax and record keeping purposes
• Coordinated replacement debit card for clients when debit card needed replacement
• Quarterly Awards Winner Q2 FY2021 for being an all in team member and wellness champion, knowledge sharing and providing positive reinforcement to team members

• Collected data for generaAon and compleAon of weekly and monthly reports
• Ensured accurate and Amely processing of account opening providing excepAonal customer service to further thefinancial goals of clients
• Processed clients request for information changes and updates on accounts to ensure no client impact.
• Embraced new technologies and adapted to changes in the organization's processes and structure leading to fasterprocessing of accounts and direct communication with partners
• Audited opening account documents and processes ensuring accuracy and correct informaAon to provide clientswith the best service and ease of invesAng
• Reviewed documentation for registered, non registered client accounts ensuring quick and accurate openings

Calgary

Performs Hawaiian and Tahitian dance as part of the performance troupe

Bookstore

• Processed end of night; cashier register close out, verifying float and preparing deposits
• Processed customer transacAons through POS and cash
• Provided an excellent customer experience by maintaining a clean and welcoming store. Providing prompt andfriendly service, while making and serving high quality beverages.

Calgary, Canada Area

• Provided an excellent customer experience by maintaining a clean and welcoming store. Providing prompt and friendly service, while making and serving quality beverages.
• Provided food, beverages, and whole bean coffee by following standard recipes and modifiers requested to any recipe allowing adaptability to alteraAons to drink requests while maintaining consistent quality.
• Followed all food and safety procedures needed to ensure a safe comfortable third place for customers and partners.

• Provided high quality Customer Service to internal and external clients through sharing of knowledge / providingsoluAons to issues and concerns
• Accurately entered data regarding client informaAon, types and totals of inquiries received producing monthly re-ports allowing for tracking of totals and reproducAon of requests easily
• Reworked and re-organized ordering sheet for documents simplifying process, producing a more efficient use ofAme and delivery method
• Field tested new inquiry delivery system Workflow and document delivery/look up to provide feedback for im-provement and needed funcAons for usability of program quality
• Selected by management to reformulate and refine audit processes resulAng in reduced cost and Ame of auditcompleAon
• Assigned leadership roles when higher level officers absent to maintain efficient operaAon of Customer Inquiryteam

Calgary

• Provided processing of day to day needs of clients including NSF and all account fees manually ensuring accounts were correct and current
• Processed applicaAons and Ame sensiAve documents/requests in a Amely manner ensuring prompt and seamless processing
• Conducted Customer Care Contact to ensure clients were saAsfied with services, following up any concerns that clients needed addressed
• Provided soluAons in an effecAve and Amely manner regarding the concerns of clients
• Tracked new account monitoring deposits withdrawals ensuring security of accounts

Signal Hill

• Reconciled cash out of Alls at end of night ensuring All were balanced, preparing night deposit
• Ensured Best PracAces for cash control were followed
• Coached Sales Associates on policy, procedure, and sales techniques for maximizing each interacAon
• Assisted Manager with closing procedures ensuring the store was in good order and secure each night

Chinook

• Provided advise on outfit combination producing flattering look for clients
• Processed transaction for clients accurately using POS, ensuring accurate total of purchase
• Assisted Assistant Manager with closing proceeders ensuring the store was in good order and secure each night

Agriculture

Studies were toward a BSC in Agriculture

Herd Health Technologies, Heard Health Technologies

The degree qualifies me to work in the Agricultural Industry.