Ekaterina Lebedeva Email & Phone Number

I work with logic and customer experience as broadly as possible: I go beyond design and cjm, incorporating my skills from marketing, journalism and analytics. I participate in research, conduct it myself and communicate with clients in the field. I work with tasks at all levels: from protection and alignment with the business to product support once the product is out in the field. I can lead small projects.I am guided not only by expertise, but also by combat analytics results and usability tests. I keep track of metrics and feedback. I systematize approaches and information - I like structure and order. Pedantic.I have been to all sides of the product, so I am objective in my work: I understand the needs of users and business - I know how to make a balanced result.

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  Product Designer

  Sberbank

  Dec 2020 - Present - Москва, Россия

  Product Design: Research, CJM, Engineering, UX/UI, Testing, UX Editing. Development of new scenarios, hypotheses. CX: Map of customer journey and process, redesign of customer experience, handling complaints, finding insights, solving and implementing.

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  Белгородский Государственный Университет

  Journalism