I provide remote support for customers as well as dispatch and manage field technicians.

· As a retail computer store, we sold parts as well as new and used systems. We specialize in performing repairs in-house and on-site. · We also installed point of sale and surveillance systems. I was responsible for the day to day operations, as well as marketing, setting up the facility, and all legal and accounting matters. · I continue to execute service contracts for several national companies including Geeks on Time

As a Retail store manager and also the lead technician & networking professional in the company, I managed all aspects of the daily operations of the retail front. I installed and managed the companies POS system based on SQL and crystal reports. I developed relationships with manufacturers, distributors, wholesalers and liquidators. I broadened our customer base, and enhanced our relationships with our reseller customers. I have strived to improve our company's marketing image, and improve communication. I have taken our employees strengths and utilized them in a more efficient manor; improved our staff's moral and created an environment of growth. I have brought greater organization to all processes within our store. I have also implemented the "eCommerce" aspect and internal network infrastructure of our store. I also lead our staff into providing external solutions for our customers. These include small LAN/WAN design, creating software solutions to unique problems, and developing point of sale systems for many diverse businesses, ranging from pizza delivery, to specialty retail. I assisted the technicians in resolving everyday issues and helping them become more productive.

· Provided technical leadership to the existing helpdesk for their clients such as Bowne & Cromwell Mooring. I was contracted to solve ongoing customer service issues.

· As an Employee of Sapphire Technologies, I was contracted to work for Global Telsystems (GTS), a large European backbone provider. I was the sole member of the information systems department located in the United States. · I was responsible for all servers, workstations & network printers located in the United States. I supported twelve Windows NT servers, including one MS Exchange server. · In addition to supporting over one hundred local user & about forty remote users in the

· Design and develop Windows NT solutions for external customers. I was responsible for researching the customers needs then developing a custom solution for that customer. These solutions included entirely new networks that were built from the ground up. Workstations were assembled from parts and all software was installed on a model computer then replicated to the other workstations using image-casting software. Servers were assembled from parts, then Windows NT installed and configured to meet the customers needs. A method of Internet access was selected and implemented; in some cases an Exchange server was installed and configured. For particular customers remote access solutions, network printing solutions, central storage and backup, as well as extensive logon scripts were developed.

· Build and repair personal computers for external customers. Develop solutions for customers that included POS systems, Windows 3.11 and Windows 9x peer-to-peer networks, Windows NT client server networks for over 150 users. I routinely designed and installed Ethernet cabling and rack mounted enclosures. I as responsible for hardware and software repairs of desktop PCs as well as notebook PCs. My internal responsibilities included a migration from Novell to Windows NT 4.0 adding and configuring security for all users, email account management, network printer maintenance & repairs, supporting users and planning upgrades, additions and changes to the network environment.

Provide technical support for Compaq Presario owners including networking, software and hardware issues.

Installation of CAT5, CAT4, Coax, and IBM type 1 cable as well as patch panels, hubs, switches,and full 19" rack systems for enterprise and government customers.