Senior Software Implementation Solutions Manager
CurrentThe Senior Software Implementation Analyst position focuses on the creation, setup, planning and customer analysis to implement and upgrade the CostGuard Billing System for the wireless/wireline industry.Area of specialization is in setup, planning and data analysis for new and existing customers.Provided feedback and recommendations to developers on software usability and functionality.Tested system modifications to prepare for implementation.Collaborated with field staff and customers to evaluate and diagnose problems and recommended possible solutions.Extensive use of SQL database analysis tools to determine patterns and troubleshoot systemExcellent Communication skills