Jonathan Ciampa Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

-Manage a team of 10+ account managers-Define and implement new processes to increase team performance and optimize.- Establish KPI and track performances-Be the benchmark for all account managers (including team leaders) in terms of evaluation, performance and management-Be the conductor of important / urgent support files

Montreal, Canada Area

-Guide the team in their daily work and coach them to improve their skills.-Ensure customer satisfaction-Work with internal teams to ensure project excellence while respecting established SLAs-Gather the team to achieve goals.-Lead the team to new heights-Consult clients to optimize digital presence

Montreal, Canada Area

- oversee clients online presence - Manage advertising budget- build marketing plans with dealerships- provide tech support

Montreal, Canada Area

• SEM: Focus on enhancing client’s presence on search engines in order to generate more traffic to their website• Acquired new company clients through social media & helped gain new followers and interact with customers• Created performing Google Ads campaigns and monitor the ads performance using Google Analytics• Write weekly reports for Google Adwords/Google Analytics • Assisted the president in client meetings • Web testing for bugs and functionality • Infographs

Laval, Quebec

• Recipient of the MasterCard award• Provided customer service in the highest degree of professionalism• Reached sales objectives for all 5 business years with distinction• Manage currency office exchange & open and close branch

• Market Research, Content Integration• Assisting the marketing coordinator & creative director with advertising/strategy initiatives• Management of Content & Platforms • Quality Assurance & Testing• Increase interaction, visibility and acquire new followers through clients social media accounts• Info Graphs

Montreal, Canada Area

• Service existing accounts and establish new accounts• Focus sales efforts by studying existing and potential volume of dealers• Recommend changes in products, service, and policy • Resolve customer complaints by investigating problems; developing solutions; preparing reports and make recommendations • Contribute to team effort by accomplishing related results as needed.

Montreal, Canada Area

• Analyzing customers credit card application• Analyzing customers files• Ensure safety and awareness against fraud• Contact customers• Reach weekly quota

Laval, Quebec

• Welcome customers by greeting them; offering them assistance.• Direct customers, suggesting items• Advise & inform customer about products• Help customer make selections by building customer confidence; offering suggestions and opinions• Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest• Contributes to team effort by accomplishing related results as needed

Bachelor'S Degree, Marketing

Digital Marketing Diploma, Digital Marketing