Ian Gray Email & Phone Number

Houston, Texas, United States

United States

- Developed process improvements for learning design team and coached team on consultative instructional design approach.- Developed Quarterly Product Launch training to improve product knowledge for service representatives and sales representatives.- Coordinated new test-out functionality with LMS admins to improve reporting.

Houston, Texas, United States

- Developed go to market strategies for multiple cPanel and WebPros products including Manage Teams, SolusVM 2.0, and 360 Monitoring on MarketConnect.- Coordinated with multiple departments to develop and launch monthly cPanel Partner Newsletter.- Developed marketing content for new features and products for multiple WebPros Brands.

Houston, Tx

- Managed an instructional design team to build training prioritizing business impact and performance improvement- Coordinated two instructional design teams and responsibilities including hiring new team members during a corporate merger- Organized course migration to a new Learning Management System.- Developed team analytics and business impact measurements through collaboration with customer success analytics team

Houston, Texas, United States

- Managed an instructional design team to build training and internal communications prioritizing business impact and performance improvement across multiple brands.- Developed instructional design processes, standards, and documentation to consistently and effectively design, develop, and implement training projects across multiple brands.- Consulted with operations and sales stakeholders to provide business oriented training solutions- Partnered with analytics team to evaluate training impact on key business metrics (CSAT, AHT, FCR, Sales, etc.)- Facilitated team development through individual coaching plans, assigned readings, and group project reviews.

Houston, Texas Area

- Developed instructional design processes and standards to improve course quality across the department- Delivered timely technical and sales training solutions for various business units- Created software training for Salesforce, cPanel, Cobiro and other products- Provided instructional design and performance improvement expertise to operations and sales stakeholders across several brands- Mentored junior members of Learning Design Team on instructional design processes and tools

Houston, Tx

- Primary instructional designer for Global Engineering, which involves creating aproject plan and leading a team including content managers, subject matterexperts, graphic designers, and the deployment team through project completion- Championed Agile practices to introduce efficiencies into our training developmentprocedures through post-project retrospectives- Developed globally-targeted technical engineering classroom programs focused onpeer-to-peer learning

Houston, Tx

-Coordinated and managed scope, resources, deliverables, and delivery of learning projects internally and with external partners-Developed instructor-led technical training on waterdraw calibration for the measurement team-Developed computer-based training on critical device management for continuous improvement team and supplier non-conformance for supply chain.-Supported operations and technical training groups with course development tasks-Provided quality control expertise on several training courses

Houston,Tx

- Perform Curriculum Development duties to include writing new course content as well as editing existing course content- Design courses, including writing goals, objectives, and instructional strategies for courseware- Work with subject matter experts to validate course design and content- Conduct needs analysis to ensure course content meets appropriate objectives- Assist and collaborate with other course developers as needed- Review course content and validate course quality- Work with other course developers and business owners to determine additional curriculum needs- Validate course quality by collecting and analyzing student survey data including level one, and level three evaluations.

Baton Rouge, La

- Acted as training consultant for hospice operations, contractor, mergers and acquisitions, and therapy services groups, providing instructional expertise, recommendations, and design support for course development- Managed designing and developing interactive learning content including learning objectives, simulation scenarios, graphical media that represent concepts, and valid and reliable assessments- Conducted training for the organization including a monthly mentoring skills virtual course for the organization’s Train the Trainer Program and several other face-to-face training classes- Coordinated multiple projects producing high quality deliverables while working under tight deadlines

The Woodlands, Tx

- Managed Two Horizontal Pump Instructor-led course projects. - Led and facilitated project meetings and content development team meetings- Developed Project Kick-off meeting checklist for LCD teams- Developed course metrics dataset collection process for Client Learning Services courses

Houston, Tx

• Assisted team with all development related tasks; Works with sponsors, subject matter experts and team members to design, develop and improve the quality of training programs• Created software simulations with various Baker Hughes applications• Evaluated existing learning content and recommends effective learning methodologies to improve learning based needs assessment and evaluation metrics• Assessed training needs using a blended learning approach including instructor-led training, e-learning platforms, knowledge management systems, on-line support tools, and LCMS/LMS.• Built skills of other interns/team members in Adobe Photoshop• Managed support mailbox for web-based training programs and resolves learner issues• Co-lead of Baker Hughes Global Learning Content Development Resident (intern) Program• Assisted with the localization of Baker Hughes web training programs (and associated materials) into 9 languages• Assisted with the testing, upload, deployment, delivery of Web-based training courses via LMS

Houston, Tx

- E-learning Consultant Internship with the College of Natural Sciences in the Math department.- Assisted in the design and implementation of the e-learning portions of a junior and senior level math course.- Trained Dr. Leigh Hollyer on the use and application of the e-learning software, Articulate.

- Tracked state and federal legislation, key votes and summarized bills. - Updated key vote summaries from previous years. - Fielded questions at the Vote Smart Call Center regarding various topics from legislative and institutional questions to voter registration.

- Engineering Database Management – reviewed engineering mechanical / technical files and determined whether each critical piece of equipment had all required information. Updated equipment data files and parts catalogs. Created an easy to understand database that is still being used by the engineers at the site.- Reviewed and provided equipment maintenance (Nexus system) records updates in support of engineering projects.

- Engineering Database Management – reviewed engineering mechanical / technical files and determined whether each critical piece of equipment had all required information. Updated equipment data files and parts catalogs. - Assisted summer employees in preparation of PowerPoint presentations of their work projects and provided other data and records support for site mechanical engineers.

- Worked on research to map genes for production efficiency in cattle.

Ms, Human Resources Development

Activities and Societies: Student Society of Human Resourced Development

Graduate Studies, Political Science

Major fields of study included: Comparative Politics, American Politics, and International Relations.

B.A., Political Science

Animal Science

Activities and Societies: Committee for Ideas and Issues