Early and mid-stage collection accounts Moved onto late stage collection accounts Covid relief special project participantNow managing refinancing members delinquent loans

Seasoned customer service professional with over 10 years of experience in the service industry. Well versed in face to face interactions, call center, and business to business environments. Extensive organizational and communication skills. I am a swift learner and vastly experienced in resolution based environment. Proven track record in exceeding performance quotas, and retention, ensuring both client and company objectives are met. Recently expanded my experience in financial customer service and collections as well. I am excited to connect with people who truly remember what it means to provide great customer service.

Customer Service call center for the timeshare division of Hilton Hotels.Maintained and updated customer record management system.Handled escalated concerns while effectively providing resolution.Assisted with the on-boarding process for new hires.Promoted to client retention teamMaintained performance quota and all key performance indicators