Cíara Molloy Email & Phone Number

Remote

Remote

As a team lead I coached my team to perform the specialist role, supporting merchants through a range of sales channels to improve their businesses and increase their overall sales.I did this through targeted coaching, utilising data to inform me of trends that were going on with the team and gave practical advice based on past performance

Remote

I helped link merchants stores with our partners at Meta and Google, utilising the Facebook and Google sales channels. This allowed merchants to use the full suite of available products to help grow and improve their businesses.I also liased with Meta and Google about updates to the channels, how they operated, and how they could be improved for merchants.

County Galway, Ireland

County Galway, Ireland

As a Customer Success Guru, I'm frontline help to merchants to assist them with any issues surrounding the Shopify platform. I work with merchants to increase their business ability, help them with marketing and increase sales.I'm also involved in our Inclusion and Diversity of Thought team, as an Inclusion Connector. I champion these Inclusion efforts, including our LGBT Employee Resource Group, our plans to represent Shopify at Pride events and increasing our ability to deal with the growing changes and issues surrounding diversity in technology.

Ireland

As Merchandiser, my main role was ordering stock in for companies, getting it on the shelves and ensuring turnover levels were adequate. I had to observe retail trends, work with staff members and travel between stores.I also did customer satisfaction surveys and worked with stores to improve sales.

Galway, Ireland

*Worked as point of sales staff*Sold ferry tickets and B&B packages to visitors to the islands*Did general admin tasks, such as answering phones and emails*Cashed up at end of day

Dublin, Ireland

*Travelled to different stores to promote Microsoft products*Demonstrated Windows 8, Surface Pro 3 and Microsoft Office to customers*Sold packages including laptops, anti virus, Microsoft Office and more to customers

*Opening and closing store at weekends*Dealing with customers*Cashing up at end of day*Putting clothing through washing process