Ciara Jones Email & Phone Number

Tucson, Az, Us

Tucson, Arizona, United States

Tucson, Arizona Area

After working as a contractor for Tucson Electric Power (TEP) through TekSystems for a little over a year and a half I have been hired on as a full time employee of TEP. I am grateful to the management who treat their contractors with respect just as they do their full time employees and for offering me this opportunity to be a part of this rapidly growing company both in services and technology. Exciting opportunities await me!

Tucson, Arizona Area

Liaison and IT Technician with experience in assisting and managing Help Desk operations and creation of workflow design. Proven ability to create and deliver solutions tied to business growth, organizational development and client satisfaction.Distinguished for proven leadership, team-building skills and excellent conflict prevention and resolution abilities.

Target Distribution Tucson

• Reimaging Desktops, laptops, tablets and PDA Scanners• Manage Service Desk Tickets • IT Support• Hardware / Software troubleshooting• Software installation

Marana Health Center

• Managed purchasing of company hardware to support 500+ employees, phones to signature pads, PC's to FasPsych Cameras and Monitors. Along with assisting the upkeep of inventory on all items• Re-image new and old PC's with standard applications and programs installed for business deployment• Managed and responded quickly to a SharePoint built Help Desk Service Requests System and urgent phone requests. • Delegated ticket requests and monitored timeliness of teams completion or escalation of tickets• Provided resolutions or a temporary work-around to issues related but not limited to the need to modify configurations, utilities, software and application default settings• Assisted in training the boarding of new MD Residents, MD's, FNP's, NP's, DO's and all other basic users. Centricity EMR, Windows, EKG Software, Topaz signature pads for HMS BH applications, etc.• Setup Users and assigned PC's to proper groups within Active Directory• Managed Projects for company wide PC upgrades. By re-imaging, purchasing, retiring, installing and testing equipment• Set up and coordinated new vendor connection for transferring Radiology Images within our Infinitt PACS• Adjusted permissions on public drive folders and sub folders to eliminate the ability for users to move, delete or rename folders without effecting workflow

Marana, Arizona

• Provide application support for Centricity GE PM and EMR users by maintaining and supporting the day to day use of Centricity and other interfaced applications such as Orchard Harvest Lab, Picture Archiving and Communication Systems (PACS), Modality Software, Machinery and Remote Desktop Services.• Work alongside Network Administrator to ensure a secure network for distribution and exchange of patient information from the following modalities: ultrasound, x-ray, mammography and Dual-energy X-ray absorptiometry (DEXA, DXA) to and from Centricity EMR• Modify existing software to correct errors within applications, allowing software to adapt to new hardware, to improve its performance and user satisfaction.• Confer with Orchard Harvest systems HL7 analysts, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces.• Analyze user needs and software requirements for Orchard Harvest to determine feasibility of upgrade within time and cost constraints.• Store, retrieve, and manipulate HL7 data for Link Logic containing clinical information to be modified and delivered in a timely manner and within system capabilities and requirements.• Consult with application users about software system design and maintenance.• Coordinate software system installation and monitor equipment functionality to ensure specifications and functionality are met.• Obtain and evaluate information on security needs to determine proper user of application use per user.• Train users to understand new or modified equipment.• Answer phones to assist users with issues experienced providing insight, training, workarounds and solutions.

Marana, Arizona

• Coordination of care by directing patients to a medical specialist to meet and treat the needs of each individual patient• Carrying out responsibilities and priorities in a timely manner• Tracking and collecting information to compile data to be reviewed• Dealing tactfully and effectively with all patients• Earning a reputation as a valuable and cooperative coworker by; being fair, honest; willing to help others when needed; effectively resolving conflicts at appropriate times; assisting staff to become familiar with policies and operations• Gathering, compiling and analyzing information from health insurance companies and specialty facilities• Process electronic orders to optimize priorities within a particular time frame• Develop and update data grids for tracking resources