Ciarán Doyle Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Responsible for creating and maintaining the Enterprise Incentives product list and ensuring it is updated on a quarterly basis. • Responsible for UAT testing to ensure that the Enterprise Incentives product list is correctly configured within the system and payments are calculated correctly. • Creating and distributing monthly reports to provide status updates and visibility to all stakeholders on payments. • Partnering with the cross-functional leadership team in driving change, understanding market & team dynamics and proactively designing solutions to solve our biggest problems. • Responsible for building reports in Microsoft Excel comprising of multiple different data sources including PowerBI & SQL to ensure accurate payments are made to Microsoft Partners.

Dublin, County Dublin, Ireland

• Providing escalation support to Microsoft Channel Incentives team to ensure accurate and timely resolutions are provided to partner queries.• Reviewing incentive payments queries and performing manual calculations to ensure accurate payments are made to partners.• Cultivated strong relationships with Microsoft and customer leadership teams.

Dublin, Leinster, Ireland

• Ensuring that all KPI’s and SLAs are being met and exceeded, via systems innovations, process improvements or better use of our resources.• Customer Obsession - Applied a customer-oriented approach by delivering exceptional service to internal and external stakeholders and demonstrating exemplary leadership and teamwork skills, a positive attitude, and accountability across multiple markets.• Maintained and improved accuracy and efficiency for Microsoft software license contracts data entry for corporate and governmental clients while identifying, evaluating, and resolving problems that may have arisen in the administrative processes.• Regular meetings with Microsoft Service Delivery Managers and Commercial Executives to discuss current trends and areas of improvement to deliver an effective and efficient service to clients.• Month End processing – providing constant up to date feedback to relevant stakeholders to track deals from arrival to closure.• Collaborating with all stakeholders to ensure that business priorities are aligned.• Analysing various reports in Microsoft Excel and Power BI to identify areas of improvement using a data driven approach.• Change Management - providing operations feedback, clarifying any details, preparing processing instructions and implementation of processing changes what made me feel comfortable with change.• Workforce Management – creating team schedules in line with workload forecast.• Providing regular one-to-ones meetings with agents to discuss performance and potential development opportunities.• Delivering a detailed training plan to upskill agents and increase knowledge within the team.• Preparing and delivering a cross training plan with other lines of business to help improve support between different programs.

County Dublin, Ireland

Contract was transferred to Infosys BPM

County Dublin, Ireland

County Dublin, Ireland

Rathfarnham, Dublin

My roles in this position involved general upkeep and maintenance of the clubhouse area and locker rooms, to ensure the smooth running of club competitions and to deal with customer and visitor complaints and queries.

Diploma, Data Analytics For Business

Advanced Certificate, Computer Systems Networking And Telecommunications

Education record