Ciarán Mccarthy Email & Phone Number

Full-time position with responsibility for the creation of eLearning content for the TIBCO Cloud Integration (TCI) and TIBCO BPM Enterprise products.• Developed eLearning courses, instructor-led training, and tutorials with Articulate Storyline/Rise, Camtasia, and Adobe FrameMaker• Successfully delivered the TCI Foundation 1-day course• Contributed to the development and standardisation of processes within the TIBCO Education Team

County Limerick, Ireland

Full-time position with responsibility for the creation of eLearning and user documentation for the KEMP LoadMaster product.• Developed eLearning courses for both internal and external audiences with Articulate Storyline/Rise• Published eLearning content and enrolled end users with the Docebo learning management system (LMS)• Recreated existing eLearning content on the Learn at KEMP LMS• Documented configuration, deployment, product overview, feature description, and install… Show more Full-time position with responsibility for the creation of eLearning and user documentation for the KEMP LoadMaster product.• Developed eLearning courses for both internal and external audiences with Articulate Storyline/Rise• Published eLearning content and enrolled end users with the Docebo learning management system (LMS)• Recreated existing eLearning content on the Learn at KEMP LMS• Documented configuration, deployment, product overview, feature description, and install guide topics for KEMP LoadMaster product using MadCap Flare• Recorded audio scripts for eLearning content• Contributed to internal process improvements for the Knowledge Management department• Wrote internal process documents for the eLearning function in the Knowledge Management department Show less

Limerick

Full-time position with responsibility for the writing of eLearning material for medical professionals working in clinical trials.• Reviewed clinical trial protocols to create Protocol Overview lessons and Visit-By-Visit-Guides• Scripted content in collaboration with clinical trial subject matter experts (SMEs)• Reviewed scripts to ensure they are consistent with instructional theories and company content standards• Prepared audio scripts for recording by voice over… Show more Full-time position with responsibility for the writing of eLearning material for medical professionals working in clinical trials.• Reviewed clinical trial protocols to create Protocol Overview lessons and Visit-By-Visit-Guides• Scripted content in collaboration with clinical trial subject matter experts (SMEs)• Reviewed scripts to ensure they are consistent with instructional theories and company content standards• Prepared audio scripts for recording by voice over artist• Lead storyboarding sessions with graphic designers and SMEs• Participated in team on screen reviews and provided critical and constructive feedback to improve final product• Implemented edit cycles based on client feedback• Contributed to product enhancement and new product development• Wrote and edited product user guides and proposal documents• Ensured all projects were completed on time and with high quality• Mentored new Instructional Designers on best practices and carried out peer reviews of completed work Show less

Cork

Full-time position with responsibility for the writing and updating of IBM user documentation.• Documented user, install, and CLI guide topics for Tivoli Storage Productivity Center software documentation• Documented software fix pack information for online product portal• Successfully updated product GUI using progressive disclosure interface methodology• Documented online help topics for new product user interface• Adapted successfully to Agile development methodology•… Show more Full-time position with responsibility for the writing and updating of IBM user documentation.• Documented user, install, and CLI guide topics for Tivoli Storage Productivity Center software documentation• Documented software fix pack information for online product portal• Successfully updated product GUI using progressive disclosure interface methodology• Documented online help topics for new product user interface• Adapted successfully to Agile development methodology• Maintained database file structure for user documentation• Worked successfully both independently and as part of an international team • Ensured all projects were completed on time and with high quality• Acted as mentor for new information developers Show less

West Cork

Projects included:August 2009 – September 2009Full-time position with responsibility for the writing of in-house training documentation for Bard na nGleann Teo.July 2009 – August 2009Full-time position with responsibility for the writing of AMCS Group Ltd. user documentation.• Successfully wrote user guide for AMCS RouteMan Invoicing software applicationNovember 2007 – May 2009Full-time position with responsibility for the writing and updating of Cisco… Show more Projects included:August 2009 – September 2009Full-time position with responsibility for the writing of in-house training documentation for Bard na nGleann Teo.July 2009 – August 2009Full-time position with responsibility for the writing of AMCS Group Ltd. user documentation.• Successfully wrote user guide for AMCS RouteMan Invoicing software applicationNovember 2007 – May 2009Full-time position with responsibility for the writing and updating of Cisco Systems user documentation• Documented command pages/feature modules for Cisco IOS (Internet Operating System) • Successfully wrote and updated online Cisco software user guides in adherence to Cisco standards• Maintained a documentation suite for a Cisco Systems technology area• Documented features and architecture on product configuration, customisation, and administration• Worked as part of an international project team across multiple time zones• Successfully completed Cisco CLI verification and lab training programmes• Acted as mentor for new technical writers Show less

Postgraduate Diploma, Technical Communication, 1.1 Honours

Bachelor’S Degree, Public Administration, 2.1 Honours Degree