Technical Lead
CurrentAcquired, developed, implemented, and maintained the Zendesk Help Center software to manage IT infrastructureTest automation scripts, frameworks and testing toolsKnowledge of programming languages and process management methodologyExperience with Azure Virtual MachinesStrong communication skills, time management/planning skills, attention to detail/organization skillsUnderstanding the flow of code and how it interacts with different componentsPerform Software Testing properly on time at expected quality level within budget under limitations and constraintsCreated user onboarding documents and videos.Compose, curate, and own the content of the Zendesk website, from drafting and publishing, to measuring and maintaining.Work with product teams and other stakeholders to keep the developer website content fresh and up-to-date.Developed and maintain documentation during various phases of the software development life cycle (test cases, test plan, strategy proposal, automation reports, defect reports, customer documentation)
