Cierra Miller Email and Phone Number

Spearheaded and directed a high-performing team of account coordinators and operational services specialists, offering expert guidance, coaching, and unwavering support to ensure the consistent delivery of exceptional customer service. Formulated and executed comprehensive customer service policies, procedures, and standards, elevating service equality and ensuring a cohesive customer experience. Engaged in collaborative initiatives with cross-functional teams to identify and implement strategic process improvements, enhancing operational efficiency and overall service delivery. Conducted rigorous and systematic performance evaluations, establishing key performance indicators (KPIs) to measure team effectiveness, and provided constructive feedback to foster continuous professional development. Demonstrated adept financial management by overseeing team pricing, profit margins, on-hand inventory, and turnover, contributing to the achievement of organizational financial objectives.

Orchestrated the entry and oversight of an average of 100 vendor purchase orders concurrently, amounting to $7.5 million, ensuring meticulous accuracy and adherence to financial protocols. Efficiently processed and supervised an average of 100 customer sales orders concurrently, totaling $7 million, with a keen focus on precision and timely execution. Played a pivotal role in the approval of vendor invoices for payment, demonstrating a commitment to financial integrity and accountability. Successfully negotiated and secured competitive vendor pricing, contributing to cost-effective procurement strategies. Spearheaded the sourcing, ordering, and seamless shipment of samples, fostering effective communication and relationship-building with suppliers. Provided comprehensive quoting services for both new and existing business, showcasing a deep understanding of market dynamics and competitive pricing strategies. Assumed responsibility for the strategic management of pricing and profit margins, ensuring optimal financial performance and sustainability. Effectively managed on-hand inventory levels and turnover, demonstrating a proactive approach to inventory optimization and resource utilization.

Directed and supervised clerical and administrative operations within hub operational areas, encompassing linehaul, quality assurance, and customer service. Led the strategic planning of trailer unload processes to optimize efficiency and ensure the secure processing of customer packages. Executed meticulous data entry, review, and research across diverse systems to support key functional areas, compiling comprehensive data sets for both regular and ad-hoc reports, facilitating informed decision-making during management reviews.

Conducted thorough and systematic scheduled and random part inspections, demonstrating a commitment to precision and quality assurance. Spearheaded all company and employee tool calibrations, ensuring the accuracy and reliability of essential equipment within established parameters. Maintained current knowledge of ISO 9001 standards and played an integral role in the successful implementation of ISO 9001.2008 recertification, contributing to the company's adherence to industry-leading quality benchmarks. Assumed responsibility for the comprehensive upkeep of the company quality manual, meticulously documenting and updating procedures to align with industry best practices. Efficiently managed all shipping operations for the tool room and CNC department, overseeing the logistical aspects with a keen eye for detail. Operated a forklift as needed, demonstrating proficiency in material handling and adherence to safety protocols. Operated CNC machines as required, showcasing technical expertise, and contributing to the seamless functioning of manufacturing processes.