Experience SummarySelf-motivated, detail oriented, ability to multi task effectively, good verbal and written communication skills, work well under pressure, good judgment, customer service and time management skills, proficient in MS Word, EXCEL, Security Access Administration, Mainframe application-RACF, DB2 Auth id, Resource Rule, Audit of applications and ISO complianceComputer/Technical Skills:•Certified in Microsoft Office – Word, EXCEL•Proficient in Microsoft Office – Access, Powerpoint•Proficient in Mainframe, ISPF and JCL•Certified in UNIX Basic•Proficient in BlueCoat Proxy, CISCO, and Checkpoint Firewall•Development and support of security profiles and programs,•Support Quality Management System – ISO certification•Certified in Problem Solving and Decision Making•Certified in Coaching and Leadership•Certified in access tariff interpretation•Proficient in various billing systems including local measured service, customer billing/long distance billing and carrier access billing