Responsibilities- Led team of operations specialists in demand planning, order fulfillment and regional logistics - Responsible for inter-company sales as regional production entity in global supply chain - Reviewed Master Data and work process to improve overview - Tracked customer complaints and customer satisfaction - Key coordinator with global supply chain team in HQ for best practices reviewMilestones- Balance business practice with compliance concerns to tax regulations and Incoterms- Improved inventory range coverage from 19 weeks to 6 weeks as sales volume tripled - Reduced inventory aging (stocks over 3 months old decreased from 85% to 50%) - Improved on-time delivery performance from 75% to over 90% - Improved intercompany supply lead time by 25% from 38 days to 30 days - Improved Customer Satisfaction Survey response rate from below 70% to over 85%

Responsibilities :- Responsible for daily operations of information centre - Improved database quality in library catalogue to ease user access to learning material- Cultivated and maintained partnership and exchange between German and Singaporean library organisations and institutions- Responsible for local IT server and network trouble-shooting Milestones : - Refreshed over 25% of collection and media offered in library within 1.5 years- Set up work process to move obsolete material from library collection- Organised reading events at the library by German authors